Donor Services Coordinator (Medical Office)

LifeSouth Community Blood Centers; Gainesville (FL); On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

PTO

Medical insurance

Dental/vision insurance

Life insurance

HSA with employer match

Retirement plan

Early wage access

Job summary

LifeSouth Community Blood Centers in Gainesville, FL seeks a Medical Office Specialist to serve as a point of contact for donors and internal teams regarding medical and donor inquiries. The role requires strong communication, medical terminology knowledge, and precise, confidential handling of information in a structured office environment.

The position includes coordinating donor enrollments, testing, and reinstatement processes, with a shared weekend rotation.

Qualifications

• High school diploma or GED.
• Excellent phone presence with strong verbal and written communication.
• Ability to communicate professionally and compassionately with donors, employees, and customers.
• Familiarity with medical terminology and the ability to understand and communicate medical information.

Responsibilities

• Answer donor questions by phone regarding eligibility, testing, and medical matters.
• Document donor eligibility questions accurately.
• Coordinate enrollment and donations for autologous, directed, and therapeutic patients.
• Schedule donor re-entry testing and assist donor reinstatement processes.
• Maintain confidentiality of donor and medical information.
• Support medical office administrative needs and cross-team collaboration.
• Participate in weekend phone rotation for urgent donor issues.

Skills

Phone presence

Medical terminology

Confidentiality

Verbal communication

Written communication

Office organization

Education

Diploma or GED

Associate degree or higher (preferred)

Tools

Microsoft Office

Electronic health records

Job description

LifeSouth Community Blood Centers in Gainesville, FL seeks a Medical Office Specialist to serve as a point of contact for donors and internal teams regarding medical and donor inquiries. The role requires strong communication, medical terminology knowledge, and precise, confidential handling of information in a structured office environment.

The position includes coordinating donor enrollments, testing, and reinstatement processes, with a shared weekend rotation.