Medical Office Specialist

LifeSouth Community Blood Centers; Gainesville (FL); On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

PTO

Medical insurance

Dental/vision insurance

Life insurance

HSA with employer match

Retirement plan

Early wage access

Job summary

LifeSouth Community Blood Centers in Gainesville, FL seeks a Medical Office Specialist to serve as a point of contact for donors and internal teams regarding medical and donor inquiries. The role requires strong communication, medical terminology knowledge, and precise, confidential handling of information in a structured office environment.

The position includes coordinating donor enrollments, testing, and reinstatement processes, with a shared weekend rotation.

Qualifications

• High school diploma or GED.
• Excellent phone presence with strong verbal and written communication.
• Ability to communicate professionally and compassionately with donors, employees, and customers.
• Familiarity with medical terminology and the ability to understand and communicate medical information.

Responsibilities

• Answer donor questions by phone regarding eligibility, testing, and medical matters.
• Document donor eligibility questions accurately.
• Coordinate enrollment and donations for autologous, directed, and therapeutic patients.
• Schedule donor re-entry testing and assist donor reinstatement processes.
• Maintain confidentiality of donor and medical information.
• Support medical office administrative needs and cross-team collaboration.
• Participate in weekend phone rotation for urgent donor issues.

Skills

Phone presence

Medical terminology

Confidentiality

Verbal communication

Written communication

Office organization

Education

Diploma or GED

Associate degree or higher (preferred)

Tools

Microsoft Office

Electronic health records

Job description

LifeSouth Community Blood Centers is looking for a professional, personable, and detail-oriented individual to join our team as a Medical Office Specialist in Gainesville, FL.

This office-based position serves as an important point of contact for donors and internal teams regarding medical and donor-related questions. The ideal candidate is comfortable communicating by phone, has a strong understanding of medical terminology, and enjoys working in a structured office environment where accuracy, confidentiality, and excellent customer service are essential.

Our Benefits

• Generous Paid Time Off (PTO) plan
• Medical, dental, and vision insurances available to full-time employees the first of the month after 60 days
• Medical premium discount based on rate of pay
• Supplemental insurances including life, cancer, accident, and disability
• Access to mental wellness resources and counseling through telehealth
• Free basic life insurance for full-time employees
• Health Savings Account (HSA) with employer match each pay period
• Employer funded retirement plan for vested employees & 403b offered
• Access to wages prior to pay day

What You'll Do

• Communicate with donors by phone regarding eligibility questions, donation-related incidents, testing, notifications, and other medical matters
• Address and document donor eligibility questions accurately and professionally
• Coordinate enrollment and donations for autologous, directed, and therapeutic patients
• Schedule donor re-entry testing and assist with donor reinstatement processes
• Perform donor notification functions while maintaining sensitivity and confidentiality
• Obtain and process requests for protected health information in accordance with HIPAA requirements
• Support administrative processes related to employee exposures and adverse transfusion events
• Coordinate calendars, meetings, call schedules, travel arrangements, correspondence, and other Medical Office administrative needs
• Collaborate with Nursing Services, Medical Directors, laboratories, Quality Assurance, LifeCord, and other departments to support Medical Office activities
• Maintain accurate documentation and appropriately handle confidential donor and medical information
• Assist with special projects and other Medical Office functions as assigned
• Participate in a shared weekend phone rotation from 9 a.m. to 5 p.m. to assist with urgent donor and blood component matters

What You'll Need

• High school diploma or GED
• Excellent phone presence with strong verbal and written communication skills
• Ability to communicate professionally and compassionately with donors, employees, and other internal and external customers
• Familiarity with medical terminology and the ability to understand and communicate medical information
• Strong attention to detail and ability to accurately document sensitive information
• Ability to maintain strict confidentiality of donor and medical information
• Comfort working primarily in an office and desk-based environment
• Ability to work independently, stay organized, and manage multiple responsibilities
• Ability to understand and follow detailed written and verbal instructions
• Basic computer skills, including proficiency with Microsoft Office

Preferred Qualifications

• Associate degree or higher
• Previous administrative or medical office experience
• Previous blood banking or other healthcare-related experience

Who We Are

LifeSouth is a non-profit community blood bank serving more than 150 hospitals in Alabama, Florida, Georgia and Tennessee. We are committed to meeting the blood supply needs of hospitals and their patients by providing the highest quality blood components and services. With more than 45 donor centers, 55 bloodmobiles and 2,000 blood drives a month, our LifeSouth team is dedicated to making sure the blood is there when you or your family is in need.

Our Mission

To provide a safe blood supply that meets or exceeds the needs in each community we serve, and to provide a variety of services in support of ongoing and emerging blood and transfusion related activities.

This is a full-time position. Starting salary range is $15.00 - $16.50 per hour. Criminal background check and drug screen required upon conditional offer of hire. Equal Opportunity/Affirmative Action Employer/Drug-Free/Tobacco Free Workplace.

The position description may not include all the duties and responsibilities of the job. Duties and responsibilities that are not listed, but which the employee may be expected to perform, will fall within the scope of the skills, knowledge and training for the position.

LifeSouth is a Drug-Free and Tobacco-Free Workplace. LifeSouth is a VEVRAA Federal Contractor as well as an affirmative action employer and provides equal opportunity to all persons, regardless of race, religion, age, gender, disability, status as a protected veteran, national origin, color, or any other classification in accordance with federal, state, and local statutes, regulations, and ordinances. Veterans are encouraged to self-identify as LifeSouth desires to provide protected veterans priority referrals for open positions. LifeSouth complies with all laws and regulations associated with the Family Medical Leave Act (FMLA) and the Americans with Disability Act (ADA). LifeSouth is an E Verify employer.

If you require any assistance to complete the application process or during the interview due to a disability, please contact the LifeSouth region where you are applying or call 1-888-795-2707 to request an accommodation. Applications may be completed at a LifeSouth facility or mailed to corporate headquarters in lieu of the on-line application process.