DONOR SERVICES COLLECTIONS OPERATIONS MANAGER (TULSA, OK)

Coffee Memorial Blood Center Inc; Tulsa (OK); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Long term disability

401(k)

Paid-time off

$5,000 annual tuition reimbursement

Holiday pay

Job summary

Coffee Memorial Blood Center Inc. in Tulsa, OK is seeking a Donor Services Operations Manager to lead mobile blood drive operations and support staff toward achieving collection, quality, and customer service goals.

In this leadership role you will manage supervisors and donor services staff, analyze data to drive improvements, coordinate staffing levels and budgets, and promote a positive workplace culture while ensuring exceptional donor experiences at every drive.

Qualifications

• Bachelor's degree in a medical or management-related field; equivalent work experience may be considered.
• Minimum of 3 years of supervisory or management experience; blood banking experience is preferred.
• Strong leadership, customer service, technical, and organizational skills.
• Excellent written and verbal communication skills.
• Proficiency with Microsoft Excel and PowerPoint.
• Ability to track and analyze data, identify trends, and take appropriate action.
• Strong interpersonal and conflict-resolution skills.
• Results-oriented approach with a demonstrated ability to achieve goals.
• Professional appearance and manner.
• Enthusiastic, creative, energetic, and self-motivated approach to work.
• Ability to remain calm and effective in stressful situations.
• Flexibility to work varying hours, including occasional weekends.

Responsibilities

• Provide leadership, direction, coaching, and support to managers, supervisors, and donor services staff.
• Oversee daily mobile blood collection operations and ensure staffing levels meet operational needs.
• Participate in hiring, performance management, employee development, counseling, and termination decisions.
• Monitor operational metrics, identify trends, and implement strategies to improve productivity and quality.
• Manage staffing schedules and ratios to improve efficiency and reduce unnecessary overtime.
• Promote a positive workplace culture that supports teamwork, engagement, and employee retention.
• Ensure an exceptional donor experience at every mobile blood drive.
• Address and resolve donor concerns and staff performance or behavioral issues professionally and diplomatically.
• Conduct regular staff meetings to communicate organizational changes, provide updates, and recognize outstanding performance.
• Oversee materials and equipment operations, including maintenance, calibration, quality control, and annual preventive maintenance.
• Monitor collection goals, including whole blood collections, automation rates, and whole-blood conversion data.
• Partner with recruitment teams to ensure collection projections and operational goals are met.
• Analyze data and develop strategies to increase automated collections and overall productivity.
• Monitor inventory and collection instructions and communicate operational needs.
• Manage and rotate staff on-call responsibilities.
• Work with the Executive Director to prepare and manage the annual department budget and identify cost-saving opportunities.
• Perform other duties as assigned.

Skills

Leadership

Communication

Data analysis

Problem solving

Flexibility

Customer service

Team management

Education

Bachelor's degree or equivalent in medical or management field

Tools

Microsoft Excel

PowerPoint

Job description

ADVANCE YOUR CAREER WHILE SAVING LIVES

MAKE AN IMPACT EVERY DAY

Location: Tulsa, OK

Salary: Competitive salary based on education and/or experience plus $500 bonus after 6 months and $1,000 bonus after 1 year!

Benefits: Health, dental, vision, life insurance, long term disability, 401(k), paid-time off, $5,000 annual tuition reimbursement, holiday pay, etc.

Days: Monday through Friday; some weekends

Hours: 8:00 a.m. to 5:00 p.m.; may vary

Join our Tulsa, OK team as a Donor Services Operations Manager and play a vital role in ensuring successful blood collection operations throughout our mobile blood drive program. In this leadership position, you'll guide and support supervisors and donor services staff while helping us achieve our collection, quality, financial, compliance, and customer service goals.

This is an exciting opportunity for an experienced leader who enjoys working with people, using data to drive improvement, and creating efficient, high-performing teams - all while contributing to a mission that saves lives.

Position

• Provide leadership, direction, coaching, and support to managers, supervisors, and donor services staff.
• Oversee daily mobile blood collection operations and ensure staffing levels meet operational needs.
• Participate in hiring, performance management, employee development, counseling, and termination decisions.
• Monitor operational metrics, identify trends, and implement strategies to improve productivity and quality.
• Manage staffing schedules and ratios to improve efficiency and reduce unnecessary overtime.
• Promote a positive workplace culture that supports teamwork, engagement, and employee retention.
• Ensure an exceptional donor experience at every mobile blood drive.
• Address and resolve donor concerns and staff performance or behavioral issues professionally and diplomatically.
• Conduct regular staff meetings to communicate organizational changes, provide updates, and recognize outstanding performance.
• Oversee materials and equipment operations, including maintenance, calibration, quality control, and annual preventive maintenance.
• Monitor collection goals, including whole blood collections, automation rates, and whole-blood conversion data.
• Partner with recruitment teams to ensure collection projections and operational goals are met.
• Analyze data and develop strategies to increase automated collections and overall productivity.
• Monitor inventory and collection instructions and communicate operational needs.
• Manage and rotate staff on-call responsibilities.
• Work with the Executive Director to prepare and manage the annual department budget and identify cost-saving opportunities.
• Perform other duties as assigned.

Qualifications

• Bachelor's degree in a medical or management-related field; equivalent work experience may be considered.
• Minimum of 3 years of supervisory or management experience; blood banking experience is preferred.
• Strong leadership, customer service, technical, and organizational skills.
• Excellent written and verbal communication skills.
• Proficiency with Microsoft Excel and PowerPoint.
• Ability to track and analyze data, identify trends, and take appropriate action.
• Strong interpersonal and conflict-resolution skills.
• Results-oriented approach with a demonstrated ability to achieve goals.
• Professional appearance and manner.
• Enthusiastic, creative, energetic, and self-motivated approach to work.
• Ability to remain calm and effective in stressful situations.
• Flexibility to work varying hours, including occasional weekends.