Donor Services Technician (Taylors)

The Blood Connection; Colonial Hills (SC); On-site; USD 30,000 - 42,000; Full time

Job summary

The Blood Connection is seeking a Donor Services Technician to enhance the donor experience at our centers and mobile operations in South Carolina. You will greet donors, perform donor history and eligibility verification, and support the donation process with professionalism and courtesy.

Responsibilities include donor health assessment, educational materials, and ensuring a clean, welcoming front-end area. A flexible schedule including weekends is required to meet donor needs.

Qualifications

• High School Diploma or GED required.
• Valid Driver's License with no major infractions.
• Ability to communicate effectively with patrons, donors, sponsors and co-workers.
• Ability to work with diverse levels and in a team environment.

Responsibilities

• Greet donors and guests warmly and professionally.
• Perform donor history, eligibility checks, and mini-physical assessments.
• Assist donor through collection and handoff to the next phase.
• Maintain a clean and welcoming storefront and assist with front-desk duties.
• Support donor center operations, including events and drives.

Skills

Customer service

Communication

Professionalism

Flexibility

Teamwork

Education

High School Diploma or GED

Job description

Posted Wednesday, August 5, 2026 at 4:00 AM

At The Blood Connection, every role plays a part in saving lives. Join our team and help make an impact in your community today!

Position Overview

The overall objective of a Donor Services Technician is to enhance and maximize the donor experience.As the first impression of the organization, the Donor Services Technician must reflect professionalism, competency, exemplary customer service skills, and a genuine appreciation for the donor and the values and mission of The Blood Connection. A Donor Services Technician registers, performs donor history, and completes donor physical assessment from allogeneic donors and if applicable, autologous, directed, and therapeutic donors in accordance to departmental SOPs and regulatory standards. This role must have excellent customer service skills and a presentable appearance. A Donor Services Technician must be able to work varied hours including working some weekends. While not desirable and is avoided when possible, this role must be able to adapt to a work schedule that may change with less than 24 hours' notice. This position supports donor centers and mobile operations.

Essential Functions

Greeting Donors and Guests:

• Opens doors and welcomes visitors and patrons with a smile to achieve rapport and create ambience
• Genuinely greets donors and other guests in manner that promotes welcome and appreciation by smiling, standing, and showing respect to donors taking time out of their day to perform a charitable act
• Identifies donor by his or her specific appointment (if applicable) and endeavors to engage donor by name during the remainder of his or her donor experience
• Assesses donor eligibility by performing computer verification
• Screens prospective donors through medical history, mini physical, and testing results
• Provides educational material

Donor Collection:

• Performs the donor health history and physical assessment according to current standard operating procedures
• Escorts donor through next phase of collection and ensures proper handoff to collections team member

Maintaining Store Front Impression:

• Maintains facility appearance (organization and cleanliness of store front donor areas) by assuring that all store front l areas are clean, inviting and free of debris during operational hours (between janitorial cleanings)
• Ensures that the night cleaning staff is carrying out the duties allocated to them by visual inspection, reporting all non-conformances

Liaising with Donors and Guests:

• Communicates the TBC vision of donor experience to patrons
• Capable of conveying the organizational values
• Capable of conveying the operational mission
• Engages donors in conversation and makes them feel important
• Stays \"close to the customer\" and maintains effective communication with him/her at all times through active engagement in the donation process and interpretation of the pulse of the current operational situation or circumstance
• Reports to management all observations that may tarnish a donor's experience. Immediately contacts management if the donor appears disgruntled or unsatisfied
• Extends appreciation and gratitude to donors
• Completes TBC Donation Experience Training

Operational Responsibilities:

• Maintains effective working relationships with collection staff and management to assure that the donor flow is expedited and efficient
• Provides professional, courteous, and prompt service
• Performs reception and telephone duties as assigned
• Performs donor collection support tasks (as indicated by appropriate training and release-to-task)
• Participates in TBC sponsored blood drives and other special events
• Other duties as assigned or required

Minimum Qualifications

• High School Diploma or GED
• Customer service experience preferred
• Valid Driver's License with no major infractions and dependable transportation
• Ability to communicate effectively, tactfully, and courteously to patrons, donors, sponsors, and co-workers
• Ability to work with all levels and in a diverse work environment
• Ability to establish and maintain effective working relationships with staff, management, and peers

Physical Demands

The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Lifting and/or pulling/pushing up to 50 pounds
• Sitting, standing, or walking for an extended period
• Bending and twisting

Equal Opportunity Employer Veterans/Disabled