Donor Retention & Engagement Lead (Hybrid)

Current Newspaper; Ann Arbor (MI); Hybrid; USD 55.000 - 65.000; Vollzeit

Benefits dieser Stelle

Benefits package

Hybrid work model

Paid time off

Zusammenfassung

University of Michigan seeks a Membership Donor Retention Lead to strengthen donor relationships, improve retention, and engage prospective donors. This role partners with the Membership, Marketing, Digital, and Development teams to connect donors with our journalism, programming, and events.

The hybrid position is based at the Ann Arbor station with about six months of in‑office onboarding; occasional evening and weekend event support is required. Salary ranges from $55,000 to $65,000 annually.

Qualifikationen

• Bachelor's degree or equivalent relevant experience.
• At least three years of relevant experience in marketing, fundraising, donor or customer relations, development operations, or related work.
• Experience using spreadsheet tools such as Microsoft Excel or Google Sheets and word processing tools such as Microsoft Word or Google Docs.
• Experience using CRM systems or donor databases and ability to learn new technology systems.
• Ability to analyze data, solve problems, and identify improvements.
• Ability to write clear audience-facing communications.
• Ability to address donor or customer concerns and coordinate follow-up with clear communication and attention to detail.
• Ability to coordinate work and manage competing deadlines, both independently and in collaboration with colleagues.

Aufgaben

• Develop and deliver donor communications and engagement journeys that strengthen retention and turn prospects into supporters.
• Coordinate donor acknowledgments and improve the donation, renewal, and account management experience.
• Analyze giving and engagement results to identify trends and improve outreach.
• Support donor acquisition efforts and the planning and execution of on-air and digital pledge drives.
• Collaborate with communications colleagues and gift officers to deepen donor relationships and encourage continued and increased support.
• Support donor events and provide backup assistance with member inquiries during peak periods.

Kenntnisse

CRM systems

Data analysis

Audience communications

Deadline coordination

Excel/Google Sheets

Clear written communications

Ausbildung

Bachelor's degree or equivalent

Tools

Mailchimp

Allegiance

Blackbaud DART

Jobbeschreibung

University of Michigan seeks a Membership Donor Retention Lead to strengthen donor relationships, improve retention, and engage prospective donors. This role partners with the Membership, Marketing, Digital, and Development teams to connect donors with our journalism, programming, and events.

The hybrid position is based at the Ann Arbor station with about six months of in‑office onboarding; occasional evening and weekend event support is required. Salary ranges from $55,000 to $65,000 annually.