Donor Relations & Patient Experience Lead

CO00 Children's Hospital Medical Center

United States

On-site

USD 76,000 - 97,000

Full time

6 days ago

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Job summary

Cincinnati Children’s Hospital Medical Center is seeking a Donor Officer II to support philanthropic and patient-experience goals. This role provides high-level coordination for families referred by hospital leadership and serves as a liaison to the Development Team to foster donor engagement.

You will lead cross-functional initiatives, manage projects using Word, PowerPoint, and Excel, and analyze data to inform decisions.

Qualifications

Bachelor’s degree in a related field required.
Minimum of 5 years of relevant donor relations or patient services experience.
Strong interpersonal and communication skills.
Ability to manage complex logistics and sensitive situations.
Experience leading initiatives and mentoring others.
Familiarity with Salesforce or similar platforms.
Knowledge of healthcare systems and donor engagement strategies.

Responsibilities

Coordinate patient and family navigation for outpatient and inpatient visits.
Engage with hospital leadership and donors to advance philanthropic goals.
Deliver concierge-level service handling scheduling and financial clearance.
Collaborate with Health Network Foundation and other teams to improve workflows.
Manage cross-functional projects and data reporting.
Analyze project data and present findings.