Donor Relations & Patient Experience Lead II

Cincinnati Children's; Cincinnati (OH); On-site; USD 76,000 - 97,000; Full time

Job summary

Cincinnati Children’s seeks a Donor Officer II to advance philanthropic and patient experience goals. This role provides high-level coordination for patients and families referred by hospital leadership, while serving as a liaison to the Development Team to support donor engagement and stewardship.

The position requires deep experience, strong communication skills, and the ability to lead cross-functional initiatives with minimal supervision.

Qualifications

• Bachelor’s degree in a related field.
• Minimum of 5 years of donor relations, patient services, or related experience.
• Strong communication and cross-functional collaboration skills.

Responsibilities

• Provide concierge-level navigation and coordination for outpatient and inpatient visits.
• Collaborate with department leads to ensure seamless scheduling and service delivery.
• Support families with complex needs, including travel logistics and interhospital communications.
• Communicate effectively with hospital leadership, senior staff, community leaders, and patient families.
• Deliver an exceptional patient and family experience by coordinating registration, financial clearance, and scheduling.
• Support the Champions Program by connecting Grateful Families to the Development Team.
• Manage cross-functional projects involving donor engagement and data reporting.

Skills

Interpersonal skills

Complex logistics

Leadership

Mentoring

Salesforce experience

Education

Bachelor’s degree in related field

Job description

Cincinnati Children’s seeks a Donor Officer II to advance philanthropic and patient experience goals. This role provides high-level coordination for patients and families referred by hospital leadership, while serving as a liaison to the Development Team to support donor engagement and stewardship.

The position requires deep experience, strong communication skills, and the ability to lead cross-functional initiatives with minimal supervision.