Donor Relations & Passport Programs (Hybrid)

KQED; San Francisco (CA); Hybrid; USD 47,000 - 56,000; Full time

Job summary

KQED is seeking a Donor Relations Associate (NABET Local 51) to support high-level Membership programs and Passport benefits. This hybrid SF role balances in-office coordination with remote work and requires strong customer service and multitasking.

The successful candidate will manage Ambassador-level inquiries, process gifts, update records, and assist with events. The position aligns with KQED's mission for inclusive, community-focused engagement.

Qualifications

• Excellent oral and written communication skills.
• Openness to learn new processes and skills to deliver high quality customer service.
• Ability to manage difficult situations with tact and diplomacy.
• Proven track record in collaborating to solve problems.
• Multitask, prioritize, and work well in a fast-paced environment.
• Experience with Microsoft Office Suite including Outlook, Excel and Word.
• Experience with ROI Solutions is a plus.

Responsibilities

• Lead the Ambassador inbox and phone hotline as the primary staff contact.
• Ensure timely fulfillment of benefits, focusing on PBS Passport and Ambassador-level offerings.
• Record responses to campaigns to acquire and upgrade members to Ambassador level via mail and email.
• Respond to messages received through peer-to-peer texting.
• Update member records and communication preferences in the database.
• Process new membership gifts and changes, including card, check, and EFT payments.
• Maintain a daily three-hour member service phone shift handling inquiries by phone or email.
• Provide backup support for after-hours events and community engagement tabling as needed.
• Assist with member-specific case queues as needed.

Skills

Excellent communication

Learn new processes

Customer service

Problem solving

Multitasking

Collaboration

Microsoft Office

ROI Solutions

Tools

Outlook

Excel

Word

Job description

KQED is seeking a Donor Relations Associate (NABET Local 51) to support high-level Membership programs and Passport benefits. This hybrid SF role balances in-office coordination with remote work and requires strong customer service and multitasking.

The successful candidate will manage Ambassador-level inquiries, process gifts, update records, and assist with events. The position aligns with KQED's mission for inclusive, community-focused engagement.