Donor Registration Attendant Part-time

The Community Blood Center; Appleton (WI); On-site; USD 17,000 - 25,000; Full time

Job summary

The Community Blood Center in Appleton, WI is hiring for a Donor Services role focused on greeting donors, registering them, and managing cafe duties. You will also assist with clerical tasks and donor information, ensuring a smooth donation experience.

Training of new staff may be required. We value excellent communication, attention to detail, and the ability to work with a team across mobile drives and fixed sites.

Qualifications

• Excellent verbal and written communication skills.
• Ability to relate well with donors, guests and staff.
• Reliable transportation and valid driver’s license.

Responsibilities

• Greet donors/guests and register donors; review health history questionnaire.
• Assist at cafe; serve refreshments and monitor donor comfort post-donation.
• Notify CBC personnel of deliveries and coordinate with staff.
• Assist in training new employees and volunteers as needed.
• Encourage future donation appointments and promote CBC programs.
• Handle clerical tasks and operate department software (MS Office, HemaConnect, Ready Donor, etc.)

Skills

Customer service

Verbal and written communication

Data entry

Interpersonal skills

Attention to detail

Tools

MS Office

HemaConnect

HemaCollect

Ready Donor

Donor App

Volgistics

UKG

Concur

Job description

JOB REQUIREMENTS

Join a team dedicated to saving lives every single daythat\'s what working at The Community Blood Center (CBC) is really all about. CBC works closely with a community of volunteer blood donors to ensure a reliable blood supply is available to more than 40 hospitals. By joining CBC, you play an instrumental role in making this happen.

JOB SUMMARY

Responsible for donor services functions which include greeting donors/guests, donor registration, cafe duties and associated clerical duties.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. 1. Always exhibits exceptional customer service.
2. 2. Greets and registers donors, instructs donors to review ReadyDonor information and answer Donor Heath History Questionnaire.
3. 3. Greets guests/contractors and contacts appropriate blood center personnel. Notifies appropriate CBC personnel of deliveries.
4. 4. As needed, performs donor registration activities at alternate fixed sites and mobile blood drives.
5. 5. As needed, performs caf attendant duties. -Monitors donors for any adverse post-donation reactions and summons assistance from the collection staff. -Serves refreshments to donors. Replenishes the refreshments and cafe supplies. Maintains a clean, neat setting in the cafe, including any housekeeping tasks indicated.
6. 6. Monitors and submits supply order forms to purchasing agent on a timely basis.
7. 7. As directed, assists in training of new employees and volunteers.
8. 8. Encourages donors to schedule future donation appointments prior to their departing.
9. 9. Provides donors with information regarding the blood center, blood donation types and/or CBC programs and their donation level.
10. 10. Assist donor and promote donor app, Lifesaver Rewards and all marketing promotions.
11. 11. Demonstrates knowledge of applications/software used by department including, but not limited to: MS Office, HemaConnect, HemaCollect, Ready Donor, Donor App, Volgistics, Employee Portal, UKG, Concur.
12. 12. Assists with clerical, reception tasks and any other duties as assigned.
13. 13. Complies with all policies and procedures as outlined in the CBC Employee Handbook, CBC SOPs or directives. Maintains current level of job-related skills by attending in-service, training sessions and reading publications.

OTHER EXPERIENCE AND QUALIFICATIONS

JOB QUALIFICATION REQUIREMENTS: This position requires excellent verbal and written communication skills and the ability to relate well with others. Strong, flexible interpersonal, data entry/computer skills. Must be attentive to detail and possess good follow through skills. Must maintain confidentiality of CBC and donor information. Must act in a professional manner. Reliable transportation, a valid driver\'s license, and the ability to travel throughout the service territory to mobile blood drives and donation centers are required for this position. Employee may occasionally be required to lift objects or materials weighing up to 35 pounds.