Donations Associate - San Pablo (Part-time)

Hope’s Closet Thrift; United States; On-site; USD 19,286 - 24,796; Part time

Job summary

Hope’s Closet Thrift Store in San Pablo is seeking a part-time Donations Associate to support and lead daily donations operations while delivering excellent customer service. You will work under the Assistant Manager of Donations and contribute to a retail environment aligned with our church mission.

The role requires weekend/holiday availability, a background in retail or warehouse activities, and forklift certification is preferred.

Qualifications

• One to two years of relevant work experience or volunteer hours, including retail or warehouse experience preferred.
• Forklift certification preferred.
• High school diploma preferred.

Responsibilities

• Minister of the gospel and lead by example in daily donations operations.
• Disciple staff and serve customers through relational engagement and prayer.
• Drive sales by managing daily donations processes and ensuring quality standards.
• Assist in opening and closing procedures and maintain order in the donations areas.

Skills

Customer service

Teamwork

Organizational skills

Education

High school diploma

Forklift certification

Tools

Forklift

Job description

Job Title: Donations Associate (Part-time) – San Pablo

Ministry/Department: Hope’s Closet Thrift Store – San Pablo

Reports to: Assistant Manager of Donations

Status: Part-time/non-exempt

Supervisory Role: N/A

Objective

To support and lead daily donations operations while providing excellent customer service, execute daily operations to drive sales and be a minister of the gospel in order to execute The Church of Eleven22® and Hope's Closet® vision of being a movement for all people to discover and deepen a relationship with Jesus Christ.

Key Responsibilities

• Minister of the gospel
• Share personal testimony and the gospel, actively care for and disciple staff and serve team members through relational engagement and recognition, and pray with customers and serve staff
• Help create an inspiring team environment through participating and celebrating team goals and demonstrating a proactive work culture
• Assist in leading and working alongside serve staff
• Drive sales by executing daily donations operations
  • Receive and sort donated merchandise
  • Support a dignified retail setting by meeting Hope’s Closet quality product and pricing standards
  • Meet daily and weekly processing goals
  • Provide excellent customer service to our donors and customers
  • Assist with store opening and closing procedures
  • Maintain organization in the donations department—processing area, donations floor and door, warehouse and backstock areas—including supplies and tools
• Support in customer experience department as needed

Competencies

• Model Hope’s Closet mission, vision and core values
• Demonstrated ability to make disciples who make disciples
• Strong, proactive communication (verbal and written) and interpersonal skills
• Possess strong organizational, planning, detail-oriented and problem-solving skills
• Ability to adapt to change
• Ability to maintain strict confidentiality

Education and Experience

• Ability to be forklift certified (in–house certification available)
• One to two years of relevant work experience or volunteer hours, including retail or warehouse experience preferred
• High school diploma preferred

Position Type/Expected Hours of Work

This is a part-time, non-exempt position which reports to the Assistant Store Manager—Donations. Days may vary by week due to the needs of the store and events and flexibility in scheduling is required to support the needs of the store. Weekend and holiday hours are a must.

The church has several big events (“All-Skates”) throughout the year to help further the mission of The Church of Eleven22 and Hope’s Closet. All Hope's Closet staff are encouraged to participate and serve at these events. Stores are closed during All-Skates to ensure The Hope’s Closet team has the opportunity to engage in the spiritual formation of the church.

Our entire staff family is called to action so that we can continue to be a movement for all people to discover and deepen a relationship with Jesus Christ.

Work Environment

This role operates in a professional retail setting, including the sales floor and warehouse/stockroom areas, with occasional outdoor work in varying weather conditions. The position involves regular use of cash registers, rolling racks, retail fixtures, furniture carts, ladders and dollies.

Physical Demands

Must be able to stand and walk on concrete surfaces for extended periods; bend, lift, grasp, reach, push and pull materials; navigate uneven surfaces, ladders and stairs and lift up to 50 lbs. and have the ability to work efficiently in a fast-paced environment.

Code of Conduct

1. We live authenticity
2. We are gospel-centered and mission-focused
3. We are family
4. We are lifelong learners
5. We aim for excellence in the experience with zero excess
6. We choose to trust
7. We pray first and decide second
8. We glorify God by honoring others
9. Our team unites under clear vision
10. We walk in humble confidence

EEO Statement

Hope’s Closet provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, age, sex, national origin, disability status, genetics, protected veteran status or any other characteristic protected by federal, state or local laws. Hope’s Closet reserves the right to discriminate on the basis of religion to the full extent permitted by law.