Donor Processing & Sponsor Care Associate II

Compassion International, Inc.; Colorado Springs (CO); On-site; USD 26,000 - 32,000; Full time

Benefits offered by this job

Healthcare coverage

Paid time off

403(b) retirement contribution (10%)

Counseling services

Job summary

Compassion International, Inc. is seeking a Sponsor Donor Processing Associate to process donations, resolve sponsor inquiries, and maintain sponsor-child accounts in a busy on-site contact center in Colorado Springs, CO.

Initial six to nine weeks are training on-site, with a full 8-hour shift 7:00am–5:45pm MT, Monday to Friday. Preference for local candidates in the Greater Colorado Springs area.

Qualifications

• High school diploma or equivalent.
• Proficient typing and computer skills.
• Strong organization and attention to detail.
• Customer service experience preferred.
• Bilingual English/Spanish a plus.

Responsibilities

• Respond to and resolve sponsor and donor inquiries.
• Process donations, manage cases and update accounts.
• Handle exceptions and follow automated workflows.
• Educate sponsors about Compassion’s programs and services.

Skills

Typing skills

Computer skills

Data entry

Bilingual EN/ES

Education

High school diploma

Job description

Compassion International, Inc. is seeking a Sponsor Donor Processing Associate to process donations, resolve sponsor inquiries, and maintain sponsor-child accounts in a busy on-site contact center in Colorado Springs, CO.

Initial six to nine weeks are training on-site, with a full 8-hour shift 7:00am–5:45pm MT, Monday to Friday. Preference for local candidates in the Greater Colorado Springs area.