Donor Outreach & Front Desk Specialist

Shepeard Blood; Augusta (GA); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Shepeard Community Blood Center is seeking a Donor Contact Representative in Augusta, GA. The role focuses on outbound donor engagement, record maintenance, and customer service, with front desk responsibilities at multiple sites.

The ideal candidate will have a high school diploma, 1+ year of public-facing experience, and strong communication and data-entry skills. Flexibility to travel and work varied schedules is required.

Qualifications

• High school diploma or equivalent; courses in sales, communication, and data entry are preferred.
• At least 1 year of experience in a public-facing role; call center experience is a plus.
• Excellent persuasive and interpersonal skills.
• Accurate data entry abilities.
• Ability to work well in a team and with diverse co-workers.
• Flexibility to work various schedules and travel as needed.

Responsibilities

• Engage with donors by making outgoing calls to encourage donations based on eligibility, blood type, and inventory needs.
• Update and maintain donor records, including contact information and other details.
• Answer donor inquiries within your scope and refer complex questions to the appropriate department.
• Perform front desk duties, manage visitor rosters, distribute mail, and monitor reception when needed.
• Collaborate with other departments to ensure a positive donor experience and promote teamwork.
• Be prepared to work weekdays, weekends, and travel to various locations as required.
• Promote positive customer relations to enhance donor retention across departments.
• Maintain a clean and orderly front desk area and organize donor incentives.

Skills

Persuasive communication

Interpersonal skills

Data entry accuracy

Teamwork

Flexible scheduling

Education

High school diploma or equivalent

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

New Position-Donor Contact Representative

Full Time Regular Augusta, Augusta, GA, US

30+ days ago Requisition ID: 1416

At Shepeard Community Blood Center, every call you make has the power to save lives. We're seeking a passionate and friendly communicator to join our team as a Donor Contact Representative. If you enjoy connecting with people, we’d love to have you!

Responsibilities:

• Engage with Donors: Make outgoing calls to established donors, encouraging them to donate blood based on eligibility, blood type, and inventory needs.
• Update Records: Maintain and update donor records, including changes in contact information and other relevant details.
• Answer Inquiries: Respond to donor questions within your scope of knowledge, and refer more complex queries to the appropriate department.
• Front Desk Duties: Perform reception duties, manage visitor rosters, distribute mail or notify directors when mail has arrived, and monitor surveillance cameras.
• Team Collaboration: Work closely with other departments to ensure a positive donor experience and promote teamwork.
• Flexible Schedule: Be prepared to work weekdays, weekends, and travel to various locations as needed.
• Customer Relations: Assist all departments in promoting positive customer relations to enhance donor retention.
• Maintain a clean and neat front desk area:Keep the area neat and orderly. Organize and maintain donor incentives in a neat and orderly fashion.

Qualifications:

• Education: High school diploma or equivalent. Courses in sales, communication, and computer data entry are preferred.
• Experience: At least one year of experience in a public-facing role, preferably in sales or customer service. Call center and receptionist experience are a plus.
• Skills:
  • Excellent persuasive and interpersonal skills.
  • Accurate data entry abilities.
  • Ability to work well in a team and handle diverse co-workers.
  • Flexibility to work various schedules and travel as needed.
• Physical Requirements: Ability to remain stationary for extended periods, move through the office, and handle materials weighing up to 35 pounds.

DISCLAIMER:

This job description is not intended to be all-inclusive. The employee will also perform other reasonable related business duties as assigned by the supervisor or other management. Management reserves the right to change job responsibilities, duties and hours as needs prevail. This document is for management communication only and is not intended to imply a contract of employment.

All applicants selected for hire must undergo a pre-employment drug screening.

Please ensure that all questions in our job application are answered thoroughly. Incomplete applications, where any question is left unanswered, will not be considered for employment.

Why Join Us?

• Impactful Work: Contribute to a life-saving mission.
• Supportive Environment: Work in a positive and collaborative team setting.
• Growth Opportunities: Meet educational and certification requirements to advance your career.

Please Note: All application questions must be fully completed to be considered for employment. Incomplete applications will not be reviewed or considered for an interview.

Equal Opportunity Employer: We are committed to creating a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, or any other protected status.