Donor Operations & Data Specialist

Aston Carter; Malvern (Chester County); Hybrid; USD 26,000 - 29,000; Full time

Benefits offered by this job

Medical & Vision

Critical Illness

401(k) Plan

Life Insurance

Disability Insurance

HSA

Transportation

EAP

PTO

Job summary

Aston Carter in Malvern, PA is seeking an Operations Specialist to support donor and nonprofit conversations and manage receipt and processing of financial transactions in our recordkeeping system.

You will work cross-functionally with donors, charities, and staff, operating in multiple departments with a 37.5-hour week, onsite 3 days a week and overtime during peak periods. This contract role emphasizes accuracy, confidentiality, and strong customer service.

Qualifications

• Bachelor's degree in business (recent).
• Internship or customer-facing experience required.
• Proficiency in accounting, customer support, and Excel.
• Strong business planning and customer service skills.

Responsibilities

• Complete routine data entry for financial transactions (contributions, grants, exchanges) and account information.
• Apply general knowledge of transactions after training.
• Support and sort inbound and outbound mail procedures.
• Support transactional processes for grant delivery, via check or electronic.
• Respond to inbound calls and emails from clients and charities.
• Maintain high accuracy with software, applications and equipment.
• Demonstrate understanding of policies and guidelines.
• Maintain a high level of professionalism and customer service.
• Provide back-up and support to team members as needed.
• Support continuous improvement by providing feedback.
• Exercise confidentiality and discretion with client data.

Skills

Bachelor's in business

Customer-facing experience

Accounting & Excel

Business planning & service

Education

Bachelor's degree in business

Job description

Aston Carter in Malvern, PA is seeking an Operations Specialist to support donor and nonprofit conversations and manage receipt and processing of financial transactions in our recordkeeping system.

You will work cross-functionally with donors, charities, and staff, operating in multiple departments with a 37.5-hour week, onsite 3 days a week and overtime during peak periods. This contract role emphasizes accuracy, confidentiality, and strong customer service.