Donor & Membership Operations Assistant

University of New Orleans; New Orleans (LA); On-site; USD 42,000 - 56,000; Full time

Job summary

The University of New Orleans is seeking a Development and Office Assistant for the WWNO Operations team. You will support Membership and Development staff with donor processing, reports, acknowledgements, and member communications while handling front desk duties.

You will manage the Allegiance donor/gift database, help with volunteer recruitment, plan events, and assist with membership renewals and fundraising materials.

Qualifications

• Bachelor’s degree or equivalent combination of education and experience.
• At least two years of administrative experience in office/data entry/customer service.
• Detail oriented with dedication to error-free work.
• Experience with databases and complex software programs.
• Strong customer service orientation.
• Willingness to work weekends and extended hours.
• Excellent written and oral English.
• Ability to resolve conflicts effectively.

Responsibilities

• Process pledges and gifts, deposits, and donor reports.
• Serve as first contact for general membership inquiries.
• Manage sustaining members and donor records.
• Assist with data cleanup and donation processing.
• Fulfill membership premiums and donor communications.
• Assist recruitment and management of volunteers and events.
• Front desk duties and guest reception; support business tasks.

Skills

Data entry

Customer service

Attention to detail

Administrative support

Communication

Conflict resolution

English proficiency

Flexibility

Education

Bachelor’s degree or equivalent

Tools

Allegiance database

Job description

The University of New Orleans is seeking a Development and Office Assistant for the WWNO Operations team. You will support Membership and Development staff with donor processing, reports, acknowledgements, and member communications while handling front desk duties.

You will manage the Allegiance donor/gift database, help with volunteer recruitment, plan events, and assist with membership renewals and fundraising materials.