Donor Greeter

Goodwill of the Finger Lakes; City of Geneva (NY); On-site; USD 17,000 - 22,000; Full time

Job summary

Goodwill of the Finger Lakes is seeking a Donor Greeter to welcome donors and assist with donation processing at the door. The role emphasizes delivering excellent customer service, maintaining a clean and safe work environment, and sorting goods by category.

The position requires working nights, weekends, and holidays, with shifts that support the donor flow. Prior retail experience is preferred, and strong communication with customers and teammates is essential.

Qualifications

• High school diploma or GED preferred.
• Previous retail experience preferred.
• Must be able to work nights, weekends, and holidays.
• Ability to read and understand documents such as time cards and policy manuals.
• Ability to write routine reports.
• Ability to speak effectively and communicate clearly to other employees and customers.

Responsibilities

• Assist customers in bringing donations inside.
• Sort donations into proper categories for processing.
• Properly label all equipment.
• Assist in loading and unloading merchandise and equipment.
• Greet customers within 10 seconds and provide friendly service.
• Maintain a neat, clean store environment.
• Follow safety procedures during packing and movement.

Skills

Customer service

Communication skills

Teamwork

Retail experience

Reading comprehension

Writing reports

Education

High school diploma or GED

Job description

The Donor Greeter is responsible for general donation door related duties including accepting donations, providing excellent customer service, and maintaining a clean, neat, and safe work environment. They are also responsible for the separation of goods by category at the donation door.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Assist customers in bringing donations inside.
• Sorts donations into proper equipment for processing and transportation.
• Properly labels all equipment.
• Responsible for assisting in loading and unloading of merchandise and equipment onto/off trucks as needed.
  • Ensure safety procedures are followed during packing and movement of equipment.
• Maintain a friendly, helpful attitude toward the customer. Must possess professional service oriented etiquette at all times.
  • Greet customers in a friendly and enthusiastic manner within 10 seconds of arrival
  • Handle customer concerns in a courteous and respectful manner, while following retail policies. Seek assistance of supervisor, when necessary, to resolve concerns.
• Maintains interior and exterior of store in a neat, clean, organized manner (including but not limited to vacuuming, dusting, cleaning bathrooms, mopping floor)
• Act as a positive member of the team at the store by receiving and providing ideas or concerns to coworkers and management in a timely and supportive fashion.
• Perform other duties as assigned by supervisor.

QUALIFICATION REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. This position is required to work nights, weekends, and holidays.

EDUCATION AND/OR EXPERIENCE:

High school diploma or GED preferred. Previous retail experience preferred

LANGUAGE SKILLS:

• Ability to read and understand documents such as time cards and policy manuals.
• Ability to write routine reports.
• Ability to speak effectively and communicate clearly to other employees and customers.

WORK ENVIRONMENT:

While performing the duties of this job the employee is usually working in a comfortable and store environment. At times this employee may be exposed to the outside environment when receiving donations. The employee will also be exposed to the donation processing area which is a factory-like environment.

AVAILABILITY:

Must have open and flexible availability, and be willing to work evenings, weekends, and holidays.

PHYSICAL DEMANDS:

Physical Demands- Donor Greeter

• Frequency
• Never
• Almost Never
• Occasionally
• Frequently
• Always
• X
• Standing
• X
• Walking
• X
• X
• X
• Reaching Overhead
• X
• Crouching
• X
• Kneeling
• X
• X
• Lifting and Carrying
• 10 lbs or less
• X
• 11 to 25 lbs.
• X
• 26 to 50 lbs.
• X
• 51 to 75 lbs
• X
• 76 to 100 lbs
• X
• over 100 lbs
• X
• Push/ Pull Max Force
• 0 to 20 lbs.
• X
• 21 to 39 lbs.
• X
• 40 to 59 lbs.
• X
• 60 to 100 lbs.
• X

Goodwill of the Finger Lakes is an Equal Opportunity Employer.

Minority/Female/Sexual Orientation/Gender Identity or Expression/Veteran/Disability