Donor Greeter

Horizon Goodwill; Mount Jackson (VA); On-site; USD 15,000 - 21,000; Full time

Job summary

Horizon Goodwill is hiring a Donor Greeter to welcome donors, evaluate donations, and ensure a positive experience. You will handle donations with care, guide customers, and maintain an orderly donation area while following safety procedures.

The role includes help with staging items, processing paperwork, and supporting store operations as needed. Candidates should be able to lift up to 50 lbs, provide excellent service, and participate in required trainings.

Qualifications

• Greet and offer assistance to all customers, with a quick initial greeting.
• Ability to demonstrate exceptional customer service and professionally reject items not accepted.
• Determine usable and saleable items per guidelines for acceptable donations.
• Accurately track all donations per management standards.
• Maintain proper staging of donated goods and assist with workstation maintenance.
• Provide donors with exceptional service, including greeting within 10 seconds and handling donations with care.
• Maintain store cleanliness and organize hangers and racks.
• Follow safety and security procedures.
• Maintain product flow in line with store policies.
• Comply with all company policies including opening/closing tasks, pricing, markdowns, and paperwork.
• Receive and verify merchandise from warehouse and vendors.
• Participate in required training and cross-training as assigned.
• Perform all other duties as assigned.

Responsibilities

• Greet customers and assist with donations and inquiries.
• Determine what items are acceptable and process donations accordingly.
• Keep donation area organized, clean, and safe.
• Assist with stocking, pricing, and paperwork as required.

Skills

Customer service

Greet customers quickly

Donation screening

Lifting up to 50 lbs

Job description

$12.77 Hourly RateJob Summary: The Donor Greeter will be responsible for acceptance of qualified donations at the designated store donation area. Will be responsible for providing a positive donor experience through great customer service, handling donations with care, and educating the public on our mission.Essential Functions:Greet and offer assistance to all customers.Ability to demonstrate exceptional customer service and reject items that we cannot accept in a professional manner.Determine usable and saleable items as specified in guidelines for acceptable donations.Accurately track all donations according to standards set by management.Support processing by maintaining proper staging of donated goods, rerouting items to correct stations appropriately and assisting with maintenance of workstations.Provide donors with exceptional customer service including but not limited to, greeting within 10 seconds of arriving, evaluating donations, politely declining only items on our do not accept list, handling donations with care, and maintaining an organized and clean donation area.Maintain store cleanliness by sweeping, mopping, dusting, emptying trash cans, and insuring hangers and racks are orderly.Follow all required safety and security procedures.Maintain efficient product flow in line with company policies and procedures.Maintain compliance to all company policy and procedures as well as store policies to include but not limited to: opening and closing tasks, pricing, markdowns, and accurate, timely completion of required paperwork.Receive and verify merchandise incoming to the location from warehouse and vendors.Participate in training as required.Support store operations by participating in cross training as assigned by management.Perform all other duties as assigned.Minimum Requirements:Ability to pass pre-screenings such as background or drug screenings.Ability to lift, push, and pull up to fifty (50) lbs., with or without assistance.Potential Career Paths:Shift ManagerProduction ManagerStore Manager