Donor Fulfillment Specialist

Cal Farley's Boys Ranch; Amarillo (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401(k) with company match

Roth 401(k)

Health insurance

Dental insurance

Vision insurance

Flexible spending account

Life insurance

Employee assistance program

Paid time off

Tuition reimbursement

Wellness program

Job summary

Cal Farley’s Boys Ranch seeks a Donor Fulfillment Specialist to process gifts and support donor relations. The role balances daily cash handling with timely donor communications, using standard imaging and database tools to ensure accuracy and engagement.

The successful candidate will have strong attention to detail, excellent communication, and a donor-centric attitude, with responsibilities spanning gift processing and donor services support.

Qualifications

• High school diploma or GED required.
• 2+ years in customer service, data entry, and general office work; call center experience preferred.
• Typing speed of at least 35 wpm required.
• Proficient with 10-key by touch.
• Competent in Microsoft Office for Windows (Word, Excel, Access, Outlook, PowerPoint).
• Proficient with general office equipment.
• Excellent time management and high attention to detail.
• Must be at least 21 years old.
• Must have a valid Texas driver’s license.

Responsibilities

• Process incoming gifts and balance daily contributions using gift processing systems.
• Make outbound donor acknowledgement calls and document interactions in the donor database.
• Handle and direct donor calls following established protocols and document accordingly.
• Maintain donor records, scan documents, and run donor queries/reports as needed.
• Prioritize multiple tasks for maximum productivity and accuracy.
• Support other branches as assigned.

Education

High school diploma or GED

Tools

Typing 35 wpm

10-key by touch

Microsoft Office (Windows)

Job description

The Donor Fulfillment Specialist is a cross-functional position that supports both the gift processing and donor call center departments. This role ensures accurate and efficient processing of contributions while also delivering exceptional service to donors through timely communication and support. Utilizes basic math skills to add and balance daily cash, checks and credit card transactions. Makes outbound acknowledgement thank-you calls to enhance donor engagement. This position requires strong attention to detail, excellent communication skills, and a donor-centric attitude.

• Exhibits regular and punctual attendance.
• Assists in the processing of incoming gifts utilizing electronic envelope extraction equipment. Sorts all gifts based on predetermined criteria for ease of gift processing.
• Responsible for electronically scanning, verifying, and balancing daily contributions, and preparing them for deposit utilizing the gift processing imaging equipment and Check 21 software.
• Places outbound acknowledgement calls to donors as assigned and documents all calls in the donor database system.
• Receives, handles and/or directs incoming calls using established protocols and staying within established scope and boundaries. Documents such calls as appropriate in the donor database system.
• Assists in the maintenance of donor records in our donor database for the Donor Services and Call Center staff to include scanning of documents into donor records, entering pertinent donor contacts into donor records, providing donor research upon requests, and utilizing the donor database to prepare informative queries/reports as assigned.
• Effectively prioritizes and coordinates multiple job tasks for maximum productivity.
• Makes decisions on marking donor records to reflect changes requested of donor.
• Provides support to other branches as assigned.

1. A high school diploma or GED equivalency is required.

2. A minimum of 2 years customer service, data entry, and general office experience is required. Call center experience strongly preferred.

3. A minimum of 35 wpm typing speed is required.

4. Must be proficient with 10-key by touch.

5. Basic competency in Microsoft Office for Windows applications (word processing, database, spreadsheet, e-mail, presentation graphics, etc.) is required.

6. Must be proficient in general office equipment.

7. Must possess exceptional time management and detail-orientation skills.

8. Must be at least 21 years of age.

9. Must possess a valid Texas driver’s license.

• 401(k) with company match
• Roth 401(k)
• Health insurance
• Dental insurance
• Vision insurance
• Flexible spending account
• Life insurance
• Employee assistance program
• Paid time off
• Tuition reimbursement
• Wellness program

Cal Farley’s is an Equal Opportunity Employer.