Donation Support Services Coordinator (7a-7p)

Network For Hope; Cincinnati (OH); On-site; USD 38,000 - 54,000; Full time

Benefits offered by this job

Health insurance

Dental & vision

401K

Paid time off

Life and disability insurance

Calm wellness program

Education reimbursement

Flexible schedules

On-the-job training

Job summary

Network for Hope seeks a dedicated Donation Support Services Coordinator (DSSC) to join our 24/7 response team. You will help evaluate donor referrals, communicate with families, and coordinate logistics for organ, tissue, and eye donations.

We value compassion, clear communication, and precision in fast-paced hospital environments. A healthcare background and flexible shifts are preferred to support families during difficult moments.

Qualifications

• Education: High School Diploma or equivalent required; associates degree or medical-related certification preferred.
• Experience: Call center, EMS dispatch, social work, nursing, or medical assistant experience desirable.
• Typing and data entry skills, multi-tasking ability, multi-line phone systems, and medical terminology knowledge.

Responsibilities

• Answer incoming calls from hospitals and healthcare partners.
• Evaluate donor referrals and guide the donation process with care.
• Coordinate logistics for organ, tissue, and eye donations.
• Collaborate with clinical teams for time-sensitive decisions.
• Document and track critical information accurately in fast-paced settings.

Skills

Communication

Critical thinking

Calm under pressure

Multitasking

Typing / data entry

Medical terminology

Education

High School Diploma

Associates degree / medical-related certification

Job description

At Network for Hope (NFH), we don't just talk about saving lives - we live it every day. As a Donation Support Services Coordinator (DSSC), you'll be on the front lines of hope and healing, helping ensure that the gift of organ, eye, and tissue donation reaches those who need it most.

This is more than just a job - it's a mission.

What You'll Do

At Network for Hope (NFH), we are dedicated to maximizing donation outcomes and ensuring that all potential organ, tissue, and eye donors and their families are offered the opportunity to give the gift of life with care and compassion. As a Donation Support Services Coordinator, you'll be a key part of our 24/7 response team, serving as the first line of communication between hospitals, donor families, and clinical partners. You'll answer incoming calls from hospitals and healthcare partners, evaluate potential donor referrals, and help guide the donation process with precision and compassion. Your work will involve:

• Evaluating referrals for potential donors in real time.
• Communicating with donor families through the donation process by compassionately discussing tissue and eye donation opportunities, obtaining consent, and ensuring accurate documentation.
• Coordinating logistics for organ, tissue, and eye donations.
• Collaborating with clinical teams to support time-sensitive decision-making.
• Communicating with compassion, clarity, and precision.
• Documenting and tracking critical information in fast-paced environments.

What Sets You Apart

• Excellent communication and critical thinking skills.
• Calm, collected, and detail-oriented-even in fast-paced moments.
• Some medical knowledge or background in healthcare, EMS, or a related field (preferred).
• Comfort working overnight shifts, weekends, and holidays as needed.
• A passion for serving others - even during life's most difficult moments.

Qualifications

Education: High School Diploma, or equivalent required. Associates degree, medical-related certification, or some post-secondary education strongly preferred.

Experience: Experience working in a call center environment, dispatch such as EMS, social work, nursing, or medical assistant roles are highly desirable. Requires excellent typing and data entry skills, ability to multi-task, experience using multi-line phone systems, and intermediate medical terminology specific to critical care healthcare.

Licensure, Certification, and/or Registration: Medical Assistant, LPN, or similar preferred.

Why Join Us?

At Network for Hope, we recognize the importance of compassion in every aspect of our work. As a DSSC, you will play a vital role in supporting families during some of their most difficult moments, offering them the opportunity to give the gift of life. Join our dedicated team and help make a lasting impact on the lives of others.

About Us

Network for Hope is a nonprofit organization dedicated to saving and enhancing lives through organ and tissue donation. We work tirelessly to provide exceptional care to our donor families, facilitate organ and tissue recovery, and educate the communities we serve. The dynamic field of organ and tissue donation offers exciting and rewarding employment opportunities for those looking to make a meaningful difference in others' lives.

Benefits

Network for Hope offers comprehensive benefits, including health, dental, and vision insurance, paid time off, 401K, life and disability insurance, pet insurance discounts, and wellness programs like Calm. We also provide education reimbursement, flexible schedules, and on-the-job training to support personal and professional growth.

To learn more about NFH, please visit our website at http://www.networkforhope.org.

Network for Hope is an Equal Opportunity Employer and a participant of E-Verify.