Donor Experience Specialist – Fast, Friendly & Safe

Memphis Goodwill Inc.; Memphis (TN); On-site; USD 14,000 - 20,000; Full time

Job summary

Memphis Goodwill Inc. is seeking a Donation Center Attendant at Winchester ADC in Memphis, TN. The role focuses on greeting donors, unloading donations, issuing receipts, and maintaining accurate daily counts and donor tracking.

The position emphasizes safety, proper handling of donated items, and teamwork with transportation and ADC leadership to ensure donor delight and efficient site operation.

Responsibilities

• Ensures 100% donor and customer delight.
• Greets donors in a prompt, friendly, and courteous manner within 10 seconds; ensures that unloads donations from vehicles, offer tax receipts and maintain accurate daily counts of donations.
• Responsible for the stewardship of all donated items ensuring that donations remain property of Memphis Goodwill, and that donations are not use in a personal nature as they are guided through the Goodwill river.
• Breaks down donations into categories.
• Maintains drive-through and ADC site in accordance with image and safety standards.
• Responsible for ordering and maintaining supplies in an efficient manner. Responsible to secure and appropriately use those supplies.
• Adheres to all Memphis Goodwill and personnel policies and procedures; follows good safety and security practices, including reporting safety hazards and injuries to the operations leadership team and/or risk management.
• Ensures proper accuracy of donor tracking and counts.
• Ensures proper use and accurately reporting of on-hand equipment.
• Works in a safe manner, adheres to proper handling of material movement equipment and communicates any safety hazards or concerns.
• Whenever possible; assist the Transportation team with the delivery and pick up of equipment both full and empty.
• Responsible for performing these and all assigned duties within the framework of our Guiding Principles.
• C ommunicates with trainers and leadership on opportunities found in the ADC site and supports ADC peers on specific duties as needed on the ADC or requested by leadership.
• May be asked to participate in activities outside of Goodwill.
• Attend in-service and related training as assigned by team leader coach.
• Other duties as assigned by ADC or Operations Leadership.

Job description

Memphis Goodwill Inc. is seeking a Donation Center Attendant at Winchester ADC in Memphis, TN. The role focuses on greeting donors, unloading donations, issuing receipts, and maintaining accurate daily counts and donor tracking.

The position emphasizes safety, proper handling of donated items, and teamwork with transportation and ADC leadership to ensure donor delight and efficient site operation.