Donor Experience Specialist

Goodwill Industries of the Valleys; Galax (VA); On-site; USD 27,000 - 32,000; Full time

Job summary

Goodwill Industries of the Valleys is seeking staff for its retail store in Virginia. You will deliver friendly customer service, assist donors, and help process donated goods while maintaining accurate donor records and a secure, clean store environment.

Under supervision, you will support break-down of donations, manage donor interactions, and contribute to a welcoming shopping experience. This role emphasizes teamwork and professionalism in a community-focused organization.

Qualifications

• Ability to read, write, and communicate verbally.
• Ability to perform basic math skills.
• Must be able to work independently.
• Ability to develop and maintain effective working relationships with managers, team members, customers, and donors.
• Ability to work within a team situation.
• Ability to maintain a positive, friendly attitude and a neat, clean, and well-groomed appearance.
• Ability to perform the essential functions with or without accommodation.

Responsibilities

• Provide customer service and greet donors and customers.
• Ensure facility security and maintenance.
• Assist donors and process donations.
• Maintain accurate donor records.

Skills

Reading & writing

Verbal communication

Basic math

Independent work

Team collaboration

Positive attitude & grooming

Job description

Goodwill Industries of the Valleys is seeking staff for its retail store in Virginia. You will deliver friendly customer service, assist donors, and help process donated goods while maintaining accurate donor records and a secure, clean store environment.

Under supervision, you will support break-down of donations, manage donor interactions, and contribute to a welcoming shopping experience. This role emphasizes teamwork and professionalism in a community-focused organization.