Donor Experience Specialist

K-LOVE & Air1; Franklin (TN); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Industry leading Medical, Dental & Vision coverage

Short/long term disability and life insurance

Robust 401K with company match

Parental leave with Baby Bonding pay

Generous PTO, holiday and sick pay

Exclusive access to concerts and events

Job summary

K-LOVE & Air1 in Franklin, Tennessee is seeking a Donor Services Specialist. This role involves serving as the first point of contact for donors, handling inquiries, and providing support to deepen donor relationships.

The ideal candidate will have a Bachelor's degree and 2+ years of customer service experience. K-LOVE offers comprehensive medical benefits, generous PTO, and a unique culture within a mission-driven nonprofit environment.

Qualifications

• 2 years of customer service or donor-facing experience required.
• Experience with CRM systems highly desirable.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Serve as the first point of contact for donors.
• Answer questions and provide guidance on accounts.
• Deepen relationships with donors and provide top-notch service.

Skills

Detail oriented

Customer service

Organizational abilities

Verbal and written skills

Technical proficiency in MS Office

Education

Bachelor’s Degree or equivalent experience

Tools

CRM or database systems

Job description

K-LOVE & Air1 in Franklin, Tennessee is seeking a Donor Services Specialist. This role involves serving as the first point of contact for donors, handling inquiries, and providing support to deepen donor relationships.

The ideal candidate will have a Bachelor's degree and 2+ years of customer service experience. K-LOVE offers comprehensive medical benefits, generous PTO, and a unique culture within a mission-driven nonprofit environment.