Donor Services Specialist

K-LOVE & Air1; Franklin (TN); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Industry leading Medical, Dental & Vision coverage

Short/long term disability and life insurance

Robust 401K with company match

Parental leave with Baby Bonding pay

Generous PTO, holiday and sick pay

Exclusive access to concerts and events

Job summary

K-LOVE & Air1 in Franklin, Tennessee is seeking a Donor Services Specialist. This role involves serving as the first point of contact for donors, handling inquiries, and providing support to deepen donor relationships.

The ideal candidate will have a Bachelor's degree and 2+ years of customer service experience. K-LOVE offers comprehensive medical benefits, generous PTO, and a unique culture within a mission-driven nonprofit environment.

Qualifications

• 2 years of customer service or donor-facing experience required.
• Experience with CRM systems highly desirable.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Serve as the first point of contact for donors.
• Answer questions and provide guidance on accounts.
• Deepen relationships with donors and provide top-notch service.

Skills

Detail oriented

Customer service

Organizational abilities

Verbal and written skills

Technical proficiency in MS Office

Education

Bachelor’s Degree or equivalent experience

Tools

CRM or database systems

Job description

Overview

Ministry moves at the speed of generosity! You are naturally a caring and relational person, but you know how to balance that with getting to the work at hand; juggling multiple tasks and priorities, all while providing top-notch service to each and every donor. You're the first point of contact for donors who have questions about their accounts, helping them navigate their way through their accounts, answering questions, supporting their goals, and providing guidance along the way. Knowing that every interaction with a donor is an opportunity to deepen relationships, build trust, and make a positive impact!

To succeed as a Donor Services Specialist you will:

• Be extremely detail oriented, organized, thorough, and efficient.
• Have a high work ethic and desire to help others on your team.
• Thrive in an environment of over-the-top customer service by being highly relational and consistently empathetic.
• Truly desire to pick up the phone and take inbound as well as make outbound calls to donors. (90% of your day is on the phone)
• Be comfortable and satisfied, sitting 6+ hours a day.
• Be flexible moving between computer and manual processes.
• Be social, relational, caring, with others, but we do have a lot to accomplish, so able to balance that with getting to the work at hand.
• Can identify potential capacity in a donor for increased engagement opportunities.
• Have excellent verbal and written skills (ability to write in our brand voice).
• Be experienced in MS Office Products and ability to quickly learn new systems.
• Be donor passionate, donor centric

Experience and Expertise:

• Bachelor’s Degree, or combination of education/training with relevant experience.
• Minimum 2 years of customer service, administrative support, or donor-facing experience preferred.
• Experience with CRM or database systems highly desirable.
• Strong organizational abilities, with the capacity to manage multiple priorities.
• Demonstrated ability to maintain accuracy and attention to detail in processing information, managing records, and completing tasks in a fast-paced environment.
• Ability to work independently while maintaining alignment with team goals and protocols.
• Sound judgment in handling confidential information and discerning sensitive donor matters.
• Excellent interpersonal skills with the ability to develop sincere business/Ministry relationships.
• Demonstrated ability to represent Ministry professionally and maintain listener confidentiality.

What we can offer you:

• Industry leading Medical, Dental & Vision coverage
• Short/long term disability and life insurance
• Robust 401K with company match
• Parental leave with Baby Bonding pay
• Generous PTO, holiday and sick pay
• Unique company culture that includes exclusive access to concerts, movie premieres, media industry events, and more
• Leadership and Career Development Programs

About Us

K-LOVE is a nonprofit, multi-platform media company on a mission to draw people closer to Christ. Founded in 1982 in Santa Rosa, CA, with a singular radio station, K-LOVE today owns and operates the nation\'s two largest Christian music radio networks (K-LOVE and Air1) with over 1,000 broadcast signals across all 50 states, streaming audio reaching around the world, and a growing family of media ministries including podcasts, books, films, concerts, and events. K-LOVE employs nearly 500 team members between its office in Nashville, TN and field locations around the country. You can view our mission and values here Mission, Beliefs & Values.

As an Equal Opportunity Employer, K-LOVE makes employment decisions based on merit and other legitimate reasons. The Company is committed to a diverse and inclusive work environment and the promotion of equal employment opportunities regardless of protected class, characteristic or status. However, K-LOVE is also a religious non-profit organization where all team members contribute to the Company’s mission of encouraging our audiences “to have a meaningful relationship with Christ.” Therefore, pursuant to the Civil Rights Act of 1964, Section 702 (42 U.S.C. 2000e I(a)), K-LOVE has the right to hire only candidates who agree with the Company’s Statement of Faith. Also, as a religious non-profit organization, the Company is not governed by the CA Fair Employment and Housing Act.