Donor Experience Specialist

Goodwill Industries of North Florida; Florida; On-site; USD 15,911 - 22,661; Full time

Job summary

A community-focused non-profit organization in Yulee, FL, is seeking a Donation Center Attendant. This full-time entry-level position requires excellent customer service skills as you interact with donors by greeting them, accepting donations, and providing receipts. With a minimum of 2 years of retail or customer service experience preferred, you will also be responsible for maintaining a clean and welcoming environment while ensuring customer satisfaction. Join a team where you can help improve community lives.

Qualifications

• Minimum of 2 years retail sales/customer service experience preferred.
• Valid Driver's License required.
• Ability to lift up to 50 pounds.

Responsibilities

• Provide exceptional customer service by engaging with donors.
• Greet donors and receive merchandise, providing receipts if desired.
• Maintain a clean and safe work area.

Skills

Customer service skills

Attention to detail

Communication skills

Teamwork

Problem-solving

Education

High School diploma or GED

Job description

Job Summary:

The Donation Center Attendant (DCA) serves as the first point of contact for donors at Goodwill Donation Centers and plays a critical role in delivering a world class donor experience. The DCA is responsible for greeting donors promptly and professionally, assisting with the unloading and handling of donated goods, offering donation receipts, sharing our Goodwill mission statement and expressing appreciation for each donation.

Job Summary:

The Donation Center Attendant (DCA) serves as the first point of contact for donors at Goodwill Donation Centers and plays a critical role in delivering a world class donor experience. The DCA is responsible for greeting donors promptly and professionally, assisting with the unloading and handling of donated goods, offering donation receipts, sharing our Goodwill mission statement and expressing appreciation for each donation.

The DCA should ensure donations are handled safely and efficiently, maintain a clean, organized, and welcoming donation center, and support accurate donation counting and processing procedures.