Donation Center Attendant I

sdgoodwill; San Diego (CA); On-site; USD 32,000 - 40,000; Full time

Job summary

San Diego Goodwill is seeking an on-site Donation Center Attendant to welcome donors and process donations at standalone or storefront locations. You will ensure excellent customer service and accurate donation receipts while maintaining clean, organized facilities.

The role involves opening/closing shifts, processing donations, basic administration, and collaboration with dispatch and truck teams to support efficient operations.

Qualifications

• High School Diploma or GED preferred.
• Six months to one year customer service experience preferred.

Responsibilities

• Opens and closes assigned donation center site, as scheduled, according to department guidelines.
• Accepts donations per guidelines and greets donors, provides assistance, and issues receipts.
• Keeps the site clean and organized; manages trailers and maintains the Unattended Donation Center if applicable.
• Completes daily administrative tasks, including counts of donors, donations, and tally sheets.
• Safeguards donations and company property from damage or theft.
• Communicates supply needs, safety concerns, and unusual situations to the Supervisor or Coordinator.
• Loads donations into bins and assists with transporting donations to Goodwill trucks.
• Communicates daily with Dispatch about product volumes and transportation needs.
• Performs other duties as assigned.

Skills

Customer service

Education

High School Diploma or GED

Job description

About Us

Are you looking for meaningful work and want to make a difference?Do you wantto gain valuable work experience? Joining the Goodwill team could be a great fit for you!AtGoodwill we live and breathe our Core Values of Creativity, Credibility, and Collaboration.We are a mission-integrated organization that is funded by resalable goods. Last year alone, we were able to keep 10 million pounds of donated goods from hitting our landfills. Through the reselling of donated items, we can provide job readiness training and employment opportunities to individuals with disabilities and barriers to employment.

Overview

POSITION SUMMARY: Accept donations on behalf of Goodwill at our standalone or storefront donation centers. Provide excellent customer service to donors.

Responsibilities

Essential Functions Statement(s):

• Opens and closes assigned donation center site, as scheduled, according to department guidelines set forth in the Standalone and Storefront Donation Center Attendant Training Manual.
• Accepts donations according to guidelines found in the Standalone and Storefront Donation Attendant Training Manual. This includes providing excellent customer service to donors by greeting, assisting with accepting donations, and accurately completing donation receipts. When necessary, politely refuses and refers donors to other locations and thanks each donor for every donation.
• Maintains the interior and the exterior of the site in a clean and organized manner. Sweeps perimeter of donation center site, stores donations neatly inside trailer, picks up debris and trash around trailer. If applicable, empties and maintains the cleanliness of the Unattended Donation Center (UDC) at the site.
• Accurately completes daily administrative tasks in a timely manner. To include daily counts of all donors (including donations from the UDC’s), sorting and submitting donation receipts on a scheduled basis and all daily tally sheets.
• Safeguards all donations and company property from damage and theft. Treats all donations and company property with respect and care.
• Communicates the following accurately and in a timely manner to the appropriate Supervisor or Coordinator; supply needs, unusual or out of the ordinary situations and any safety concerns.
• Safely and accurately loads donations into bins and organizes them inside of the donation trailers.
• Assists Truck Helpers and Truck Drivers in loading donations into Goodwill trucks, if needed.
• Communicates daily with Dispatch to inform them of current product volumes and any transportation/service needs.
• Performs other miscellaneous duties as assigned or directed.

Qualifications

SKILLS & ABILITIES:

• Education: High School Graduate or General Education Degree (GED) preferred.
• Experience: Six months to one year customer service related experience preferred.