Donor Experience & Processing Associate

The Salvation Army North & Central Illinois Division; Lake Zurich (IL); On-site; USD 30,000 - 38,000; Full time

Job summary

The Salvation Army in Lake Zurich, IL is seeking a Donation Processing Associate to greet donors, process donations, and support frontline team members in a mission-driven environment.

Responsibilities include accurate donation tracking, maintaining a clean donation area, assisting with loading/unloading trucks, and guiding donors on accepted materials and pickup options. A high school diploma and flexible availability, including weekends and evenings, are required.

Qualifications

• High School Diploma or currently pursuing.
• Strong English communication for donor and team interactions.
• Basic computer skills and ability to learn new systems.
• Basic math skills.
• Ability to pass pre-employment background check.
• Flexible schedule including weekends, holidays and evenings.

Responsibilities

• Provide exceptional donor service by greeting donors and offering assistance
• Process and track donations accurately
• Maintain a clean and well-organized donation area
• Sort, load, and unload Salvation Army trucks per center policy
• Power sort donations as they arrive (where applicable)
• Support production processes as needed
• Safeguard all donated materials and assigned equipment
• Report any complaints, damage, or injuries occurring in the donation area
• Guide donors on acceptable materials and provide information about pickup services for heavy items

Skills

Donor service

English communication

Basic computer skills

Basic math skills

Flexibility with schedule

Education

High School Diploma or equivalent

Job description

The Salvation Army in Lake Zurich, IL is seeking a Donation Processing Associate to greet donors, process donations, and support frontline team members in a mission-driven environment.

Responsibilities include accurate donation tracking, maintaining a clean donation area, assisting with loading/unloading trucks, and guiding donors on accepted materials and pickup options. A high school diploma and flexible availability, including weekends and evenings, are required.