Donor Experience & Phlebotomy Specialist

LifeStream Blood Bank; Palm Desert (CA); On-site; USD 42,000 - 58,000; Full time

Job summary

LifeStream Blood Bank is seeking a patient-focused phlebotomy professional to register donors, interview for medical history, and perform whole blood collections with high standards of safety and documentation. You will monitor donor recovery, manage adverse reactions, and support QA processes in a dynamic, clinical setting.

Candidates should be able to lift 30 pounds, perform venipunctures, and maintain accurate records while providing excellent customer service.

Qualifications

• Customer service-focused with professional communication.
• Ability to work with blood safely.
• Team player with reliable collaboration.
• Follow standard procedures precisely.
• Attention to detail and accuracy in records.
• Capable of performing venipunctures.
• Good documentation and computer skills.
• Physical ability to lift 30 pounds.

Responsibilities

• Takes care of donor registration on computer and manually as needed.
• Performs tests such as blood pressure, temperature, pulse and hematocrit/hemoglobin.
• Prepares pre-donation samples and collects whole blood.
• Confidentially interviews donors regarding medical history and current health.
• Monitors donor recovery and manages adverse donor reactions.
• Rectifies and documents donor and procedure records and QC data.
• Assists with donor recruitment for Blood Bank Programs and events.
• Works at different draw locations as needed.

Skills

Excellent customer service

Ability to work with blood

Team player

Follow procedures

Attention to detail

Venipuncture

Documentation

Machine operation

Lift 30 pounds

Basic math

driving a standard vehicle

Basic computer skills

Confidentiality

Education

High School Diploma or GED

Medical Assistant Diploma

Certified Nursing Assistant Diploma

Emergency Medical Technician Certificate

Phlebotomy Certificate

Military experience/certification

Job description

LifeStream Blood Bank is seeking a patient-focused phlebotomy professional to register donors, interview for medical history, and perform whole blood collections with high standards of safety and documentation. You will monitor donor recovery, manage adverse reactions, and support QA processes in a dynamic, clinical setting.

Candidates should be able to lift 30 pounds, perform venipunctures, and maintain accurate records while providing excellent customer service.