Donor Experience Lead, Blood Collection

American Red Cross; Lehi (UT); Sur place; USD 59 000 - 72 000; Plein temps

Avantages offerts par ce poste

Medical, Dental, and Vision plans

401K with up to 6% company match

Paid Time Off starting 15 days a year

Holidays: 11 paid holidays

Disability insurance

Service awards and recognition

Résumé du poste

American Red Cross in Lehi, Utah, is seeking a Blood Collection Supervisor to lead our blood collection team, ensuring the best donor experience with strong leadership and customer service. The role includes supervisory duties, staff training, and maintaining a high standard of donor care.

The position offers paid phlebotomy training and opportunities to grow within the nation’s top humanitarian organization, with a schedule that supports a varied work rhythm.

Qualifications

• Bachelor's degree OR a combination of education and work experience (4–8 years in a related field) is required.
• Minimum of three years of supervisory/leadership experience.
• Customer service experience and effective verbal communication skills are required.
• A current, valid driver's license with a good driving record is required.
• Physical requirements may include the ability to lift, push or pull heavy weights and adapt to long hours.
• Basic computer skills are desirable.

Responsabilités

• Supervise blood collection staff, including training and performance.
• Drive for results and to serve others with a high level of respect for customer service.
• Interact with donors, listen to their stories and explain the value of donation.
• Foster a friendly, collaborative environment to encourage repeat donor visits.

Connaissances

Supervisory leadership

Customer service

Verbal communication

Driving license

Physical stamina

Computer skills

Formation

Bachelor's degree or equivalent

Description du poste

American Red Cross in Lehi, Utah, is seeking a Blood Collection Supervisor to lead our blood collection team, ensuring the best donor experience with strong leadership and customer service. The role includes supervisory duties, staff training, and maintaining a high standard of donor care.

The position offers paid phlebotomy training and opportunities to grow within the nation’s top humanitarian organization, with a schedule that supports a varied work rhythm.