Donor Experience & Engagement Lead

Foundation List; Fort Worth (TX); On-site; USD 70,000 - 100,000; Full time

Job summary

ACH Child and Family Services in Fort Worth, TX seeks a Donor Engagement Manager to design and drive donor engagement, stewardship, and annual giving initiatives that deepen connections and grow lifetime value.

The role reports to the Development Director, requires at least five years in fundraising, and strong experience with CRM systems, donor segmentation, and data-driven outreach. Evening and weekend events may be required.

Qualifications

• Bachelor’s Degree required, preferably in a business, communication or liberal arts field.
• Minimum of five years fundraising with emphasis on donor engagement, stewardship, and annual giving.
• Experience using CRM systems to inform strategy, track engagement, and analyze performance metrics.
• Strong organizational, leadership, and written communication skills.

Responsibilities

• Works with the Development Director to set annual giving and donor engagement goals and develop tactical plans.
• Manages the annual giving program across donor segments and campaigns, ensuring a donor-centered approach.
• Designs donor onboarding, engagement and stewardship strategies for long-term relationships.
• Develops donor journey and moves-management plans for individual and corporate donors using data and capacity indicators.
• Oversees donor acknowledgment and recognition efforts with timely, accurate communication.
• Contributes to a coordinated donor communications matrix across email, direct mail, phone, text and personal outreach.
• Collaborates with ACH leadership to translate mission impact into donor engagement opportunities such as site visits and stewardship experiences.
• Monitors donor engagement metrics and reports using CRM data to drive improvement.
• Leads and coaches annual giving and development staff to maintain donor-centered practices.
• Supports special fundraising initiatives including direct mail and cross-department campaigns.

Skills

Donor engagement

CRM proficiency

Leadership

Written communication

Team collaboration

Data analysis

Microsoft Office

Education

Bachelor's degree

Tools

CRM systems

Job description

ACH Child and Family Services in Fort Worth, TX seeks a Donor Engagement Manager to design and drive donor engagement, stewardship, and annual giving initiatives that deepen connections and grow lifetime value.

The role reports to the Development Director, requires at least five years in fundraising, and strong experience with CRM systems, donor segmentation, and data-driven outreach. Evening and weekend events may be required.