Donor Experience Coordinator, University Advancement

University at Buffalo - SUNY; Town of Amherst (NY); On-site; USD 47,000 - 52,000; Full time

Job summary

The University at Buffalo – SUNY is seeking a Donor Experience Coordinator in University Advancement. You will help shape donor experiences, recognition programs, and engagement activities that celebrate generosity and support lifelong relationships with UB.

Working with the Senior Director and cross‑functional teams, you will coordinate events, manage programs, and ensure timely, professional donor communications while maintaining accurate records and reporting to drive student success,

Qualifications

• Bachelor’s degree and 1 year of relevant professional experience.
• Exceptional interpersonal and communication skills.
• Strong organizational and project management abilities.
• Proficiency with Microsoft Office, especially Excel and PowerPoint.
• Ability to handle confidential information with discretion.

Responsibilities

• Coordinate donor recognition and gift society programs, including communications, benefit fulfillment, and stewardship activities.
• Manage program information and operations using the division’s CRM to maintain records, updates, mailing lists, and reports.
• Support donor events by coordinating registration, communications, nametags, signage, materials, seating, and onsite execution.
• Oversee promotional materials and inventory through vendor coordination, licensing, distribution, and supplies maintenance.
• Contribute to project delivery by assisting with schedules, planning, metrics, and administrative processes.
• Provide exceptional service by responding to donor inquiries and collaborating with units across University Advancement.

Skills

Interpersonal skills

Communication skills

Judgment

Discretion

MS Office

Excel

PowerPoint

Organization

Project management

Teamwork

Education

Bachelor’s degree

Tools

Microsoft Office

CRM software

Job description

Donor Experience Coordinator, University Advancement

Position Title Donor Experience Coordinator, University Advancement

Create meaningful experiences that inspire generosity, celebrate impact, and strengthen lifelong relationships with UB.

The Division of University Advancement is seeking a dynamic, service-focused Donor Experience Coordinator to help bring the University at Buffalo's mission to life through meaningful donor engagement and recognition. This is an exciting opportunity for someone who enjoys blending creativity, organization, and relationship-building to create exceptional experiences for donors. As a key member of the Donor Experience team, you’ll help ensure that donors feel valued, appreciated, and connected to the difference their philanthropy makes across the university. Working closely with the Senior Director of Donor Experience and colleagues throughout University Advancement, you’ll support donor recognition programs, gift societies, stewardship initiatives, and memorable events that celebrate generosity and strengthen lifelong relationships with UB. Whether coordinating a donor event, managing an important recognition program, or helping bring a special engagement initiative to life, your work will play a direct role in fostering connections that advance student success, research, and innovation.

If you’re energized by meaningful work, thrive in a collaborative environment, and enjoy turning thoughtful ideas into memorable experiences, we would love to hear from you.

Key responsibilities include:

• Coordinate donor recognition and gift society programs by supporting member communications, benefit fulfillment, record maintenance, promotions, stewardship activities, recognition signage, and related initiatives.
• Manage program information and operations using the division’s customer relationship management system to maintain records, process updates, produce mailing lists and reports, and track donor engagement.
• Support donor events and experiences by coordinating registration, communications, nametags, signage, materials, seating, hospitality, and onsite event execution.
• Oversee promotional materials and inventory through vendor coordination, order management, licensing compliance, distribution, and maintenance of event and program supplies.
• Contribute to effective project delivery by assisting with schedules, operational planning, program metrics, administrative processes, and continuous improvement efforts.
• Provide exceptional service by responding to donor inquiries professionally and collaborating with colleagues across University Advancement, including Stewardship, Alumni Engagement, Annual Giving, and Advancement Communications.

What We’re Looking For

If you are a highly organized, service-minded professional who enjoys managing details, deadlines, and multiple priorities while keeping the donor experience at the center of your work, this opportunity may be a strong fit for you. The ideal candidate communicates clearly and professionally, builds positive relationships, and collaborates effectively with colleagues and external partners.

They are comfortable working with databases and administrative systems, coordinating events and projects, maintaining accurate records, and responding thoughtfully to questions and requests. They bring initiative, sound judgment, adaptability, and a strong commitment to follow-through. Most importantly, they understand how thoughtful execution and attention to detail help donors feel welcomed, appreciated, and connected to UB.

Why UB Advancement

Join a mission-driven team advancing student success, groundbreaking research, and meaningful philanthropic impact at one of the nation’s leading public universities. Following the historic $1 billion Boldly Buffalo campaign, University Advancement is building on extraordinary momentum and helping shape UB’s next chapter.

If you’re seeking purposeful work, professional growth, and the opportunity to make a lasting difference, you’ll find it here. Join a collaborative, forward-thinking team connecting alumni and donors to bold ideas, transformational opportunities, and the future of the University at Buffalo.

#AdvancingUB starts here.

Learn more:

• Our benefits , where we prioritize your well-being and success to enhance every aspect of your life.

The University at Buffalo is an equal opportunity employer ( EOE ) and welcomes all to apply including veterans and individuals with a disability.

Minimum Qualifications

• Bachelor’s degree and 1 year of relevant professional experience.
• Exceptional interpersonal skills with a professional demeanor and strong communications skills (bother verbal and written).
• Sound judgment and the ability to engage effectively with both internal and external stakeholders.
• Demonstrated discretion and confidentiality in handling sensitive matters.
• Strong technical proficiency, with expertise in Microsoft Office programs, including Excel and PowerPoint.
• Excellent organizational, multi-tasking, and project management skills.
• Attention to detail and a commitment to accuracy.
• Proven ability to work independently with minimal supervision while effectively prioritizing tasks.
• Ability to work collaboratively in a team environment.

Preferred Qualifications

Physical Demands

Driving Requirements

Driving Requirements This position will never drive a university owned vehicle.

Salary Range

Salary Range $47,000 - $52,000

Additional Salary Information

The salary range reflects our good faith and reasonable estimate of the possible compensation at the time of posting, the role and associated responsibilities, and the experience, education, and training of the selected candidate.

Job Type

Job Type Full-Time

Campus

Campus South Campus

UB is an AA/EOE and welcomes all to apply including veterans and individuals with disabilities. Arrangements will be made if an applicant has a disability in order to provide access to the application, interview and selection process upon request. Reasonable accommodation requests must be made in a timely manner by email at [e-mail] or by phone [phone].