Donor Data and Systems Manager

Museum of Science and Industry, Chicago; Chicago (IL); On-site; USD 70,000 - 80,000; Full time

Benefits offered by this job

Medical benefits

Dental & Vision

401(k) plan

Free parking

Paid holidays

Job summary

Griffin Museum of Science and Industry is seeking a Donor Data and System Manager to lead donor data governance, reporting, and data integrity. The role includes managing gifts, memberships, online contributions, dashboards, and reconciliations, while ensuring compliance with confidentiality standards.

The ideal candidate has 5–7 years in nonprofit fundraising software, strong project management, and experience leading a small team. Weekend/evening work may be required.

Qualifications

• : Five to seven years’ experience with nonprofit development (fundraising) systems.
• : Strong project management skills.
• : 1-2 years’ experience of management preferred.
• : Bachelor’s degree required.
• : Strong attention to details and ability to organize and prioritize.
• : Experience with Salesforce is a plus.
• : Excellent written and verbal communication and customer service skills.

Responsibilities

• Maintain accurate donor data including data entry, gift processing, list generation, reports and receipts.
• Create ad hoc reports and dashboards from multiple data sets in a timely manner.
• Collaborate with External Affairs, IT and Finance on data projects and systems.
• Gift reconciliation within the department and with Finance monthly.
• Coordinate data management across the Museum’s databases and other software.
• Oversee electronic filing and records related to donor data.

Skills

Strong project management

Communication skills

Customer service

Data reporting

Complex queries

MS Office / Excel

Education

Bachelor’s degree required

5-7 years nonprofit fundraising experience

Tools

Salesforce

Job description

About Us

The Griffin Museum of Science and Industry is the largest and most interactive science museum in the Western Hemisphere. Griffin Museum of Science and Industry (Griffin MSI) exposes guests of all ages to awe-inspiring exhibitions that spark curiosity and bring science to life. Griffin MSI’s mission – to inspire the inventive genius in everyone – is realized through its world-class exhibitions and engaging guest experiences. Griffin MSI provides programs and experiences that deepen the engagement of students and teachers in science and science-related disciplines, with a vision to inspire and motivate our children to achieve their full potential in the fields of science, technology, engineering and math.

We offer a creative, collaborative, and innovative environment for our employees. Our employees get great perks such as: benefits starting day one of your employment, free admission to Griffin MSI for family and friends, free admission to other museums, free parking in Griffin MSI’s garage and more! If you are equally passionate about our vision and want to be surrounded by a team of dynamic, smart and innovative people, the Griffin Museum of Science and Industry is the right place for you!

The Job

The Donor Data and System Manager is responsible for managing donor data, including reporting, analytics, data integrity and integration of data from other databases. Team management includes gift processing, membership processing, online gifts, reporting, receipting, financial reconciliation and special projects.

Responsibilities

Data Management

• Maintain accurate donor data, including data entry, gift processing, list generation, statistical reports, analysis, and donor receipts
• Support the business with detailed analysis and concise reporting/dashboards leveraging multiple organizational data sets. Create ad hoc reports and analysis as required in a timely manner.
• Leverage constituent data to support the organizations goals. Efficiently capture and manage data.
• Build relationships and work with External Affairs, IT and Finance team members and other Museum teams to drive collaboration and communication on data projects and systems.
• Gift reconciliation within the department and Finance team monthly.
• Develop and maintain dynamic policies and procedures for the database and team processes.
• Partner with IT to assist in managing the database and systems to ensure all confidentiality and security standards as it relates to donor data are followed. Additionally, ensure compliance with the Museum’s policies and procedures around data. Familiarity with PCI and PII compliance.
• In collaboration with department leadership, maintain relationships with applicable vendors.
• Coordinate data management from the Museum’s database across other software.
• Identifies opportunities for process and system improvement to increase efficiency and improves the quality of External Affairs data.
• Oversee the electronic filing systems related to records in the database, including gift and membership documentation.
• Serve as a contact for internal and external sources for gift transactions.
• Oversee the External Affairs Services Portal and Data Request Portal related to constituent data.

Data Integrity

• Research and follow-up as required for reconciliation of discrepancies, and to maintain a thorough understanding of database content.
• Respond to queries to the annual audit.
• Maintain individual and organizational records.
• Develop and perform routine processes and audits to ensure accuracy, quality assurance, and data integrity.

Other duties as assigned.

Qualifications

• Five (5) to seven (7) years’ experience with non-profit development (fundraising) system and operation functions
• Strong project management skills
• 1-2 years’ experience of management preferred
• Bachelor’s degree required
• Strong attention to details, and ability to organize and prioritize is required.
• Experience distinguishing between various donor and gift types.
• Ability to build complex queries.
• Familiarity with development specific data, including understanding of gifts, memberships, notes, queries, and exports.
• Experience working in a variety of fundraising systems required; knowledge of Salesforce is a plus.
• Strong MS Office skills, including expert-level Excel capabilities.
• Ability to gather data, analyze information and prepare reports.
• Skilled leader capable of fostering effective working relationships within a team environment.
• Excellent written and verbal communication and interpersonal skills. Strong customer service skills required.
• Demonstrates proper mailing and letter-writing etiquette in all professional correspondence.
• Occasional evening and/or weekend work may be required.

Language

• Ability to read and interpret documents such as procedure manuals.
• Ability to write routine reports, correspondence and Standard Operating Procedures (SOP).
• Ability to speak effectively before groups of employees of the organization.

Mathematical

• Ability to calculate basic mathematical figures and amounts.

Reasoning

• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Physical

• While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel and talk or hear.
• The employee frequently is required to stand, walk, and reach with hands and arms.
• The employee is occasionally required to sit; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell.
• The employee must occasionally lift and/or move up to 25 pounds.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Work Environment

• The employee is occasionally exposed to wet and/or humid conditions; high, precarious places; fumes or airborne particles; toxic or caustic chemicals; outside weather conditions; extreme cold; extreme heat; and vibration.
• The noise level in the work environment is usually moderate.

The salary range for this position is $70,000 - $80,000.

This fulltime position is eligible for benefits including:

• Comprehensive medical, dental, and vision plans
• An attractive time off program including vacation, sick, and personal days
• 10 Company Holidays
• 401(k) plans (Traditional and Roth) including a generous employer match
• Robust Voluntary benefit plans including transportation, legal, and many others
• Free onsite garage parking

Our Inclusion and Belonging Statement

The Griffin Museum of Science and Industry is committed to advancing diversity, equity, accessibility and inclusion across our workforce, experiences, and day-to-day operations. As Griffin MSI employees, we are each responsible for making the Museum a welcoming place externally for guests and internally for our colleagues within the scope of our roles.

Griffin MSI is an Equal Opportunity/Affirmative Action employer, which includes providing equal opportunity without regard to race, color, religion, gender, national origin, disability, or protected veteran status.