Donor Concierge & Thrift Store Material Handler

Hopeservices; Fremont (CA); On-site; USD 28,000 - 42,000; Full time

Job summary

Hope Services operates a retail thrift store and seeks a friendly associate to greet donors and support donation flow. You will unload items, assess quality, pre-sort, and help display merchandise on the floor.

You will work closely with staff to keep the donation area efficient, ensure safety, and provide courteous service to donors and clients, including individuals receiving services. This role emphasizes teamwork, reliability, and a positive attitude in a busy retail environment.

Qualifications

• High School Diploma or Equivalent, plus experience in retail/thrift.
• Ability to read, write and speak English, with basic math aptitude.
• Able to follow written or verbal instructions.
• Must be able to work flexible hours.
• Develop and maintain effective working relationships with staff, donors and clients.
• Support services by working with individuals with developmental disabilities.

Responsibilities

• Greet donors and assist during donation intake.
• Unload donations and provide tax receipts; track daily donor counts.
• Keep donation area neat and organized.
• Pre-sort and display items, manage materials handling.
• Ensure safety rules are followed and report accidents.
• Maintain confidentiality of Hope Services clients.
• Assist store management to get donations to the sales floor promptly.
• Perform end-of-shift cleanup.

Skills

Decision making

English literacy

Follow instructions

Flexible hours

Teamwork

Disability support

Professional appearance

Education

High School Diploma or Equivalent

Job description

Hope Services operates a retail thrift store and seeks a friendly associate to greet donors and support donation flow. You will unload items, assess quality, pre-sort, and help display merchandise on the floor.

You will work closely with staff to keep the donation area efficient, ensure safety, and provide courteous service to donors and clients, including individuals receiving services. This role emphasizes teamwork, reliability, and a positive attitude in a busy retail environment.