Donor Care Specialist — Phlebotomy & CSR

BioLife Plasma Services; Waterloo (IA); On-site; USD 20,664 - 30,307; Part time

Benefits offered by this job

Retirement benefits

Medical/dental insurance

Family leave

Disability insurance

Career growth opportunities

Job summary

BioLife Plasma Services in Waterloo, IA, is seeking staff to screen donors, perform phlebotomy procedures, and support plasma center operations. This role involves donor communication, vital sign checks, and accurate record-keeping within the Donor Information System. You will work varied shifts including weekends and holidays, contributing to a fast-paced environment that prioritizes donor safety and service quality.

Qualifications

• High school diploma or equivalent.
• Ability to walk and stand for the entire shift.
• Willingness to work evenings, weekends and holidays.
• Ability to lift up to 5 lbs, with occasional up to 32 lbs and rarely 50 lbs.
• Glove use due to exposure to bloodborne pathogens.

Responsibilities

• Answer phones and greet donors while ensuring safety.
• Screen new and repeat donors; record donor vital signs and finger stick results.
• Maintain donor charts and coordinate donor compensation in the Donor Information System.
• Identify opportunities for process improvements and follow approved procedures.
• Work a variety of shifts including Saturdays, Sundays, and holidays.

Skills

Customer service

Communication

Stamina

Phlebotomy (helpful)

Donor information system

Education

High school diploma

Tools

Donor Information System

Job description

BioLife Plasma Services in Waterloo, IA, is seeking staff to screen donors, perform phlebotomy procedures, and support plasma center operations. This role involves donor communication, vital sign checks, and accurate record-keeping within the Donor Information System. You will work varied shifts including weekends and holidays, contributing to a fast-paced environment that prioritizes donor safety and service quality.