Donor Care Specialist I, Fixed Sites (Boerne)

BioBridge Global; Boerne (TX); On-site; USD 36,000 - 42,000; Full time

Job summary

BioBridge Global is seeking a Donor Care Specialist I for Fixed Sites in San Antonio. The role focuses on medical screening, whole blood phlebotomy, and donor care within SOPs and company policies.

You will support the community by guiding donors to make impactful donations based on need and eligibility. Commitment to BioBridge Global's ASPIRE values and delivering world-class customer service is essential.

Qualifications

• High school diploma or GED required.
• Phlebotomy certification preferred.
• No prior specific work experience required; phlebotomy experience preferred in blood/plasma centers.

Responsibilities

• Report to work as scheduled.
• Deliver an outstanding donation experience by exceeding donor expectations.
• Perform whole blood phlebotomy and medical screening procedures.
• Determine donor eligibility through medical history interview and screening.
• Obtain donor consent prior to donation.
• Perform record review and data entry; ensure proper labeling and packaging of blood products.
• Maintain regulatory compliance through training and competency assignments.

Skills

Customer service

Computer skills

Written and verbal communication

Documentation

Safety procedures

Phlebotomy basics

Education

High school diploma or GED

Job description

Pay rate: Starting wage of $18.50/hr (and more with experience + education)

Job Title: Donor Care Specialist I, Fixed Sites

Revision: 0000

Job Code: 700246

Shift: 4x2 Rotating shift with earliest shift starting at 6 a.m. and latest shift ending at 7:00 p.m.

FLSA: OT Eligible

Hybrid? N

CPF Level: TB1

Location: San Antonio

Business Unit: STB&T

General Summary

Responsible for the medical screening, whole blood phlebotomy, and care of blood donors within our service area in accordance with the standard operating procedure (SOP) and BBG/STB&T policies.

Support the blood needs of the community by converting donors to make the most impactful donation based upon current need and their eligibility/blood type.

Commit to and abide by the character of BioBridge Global's Core Values of Accountability, Stewardship, Pioneer, Integrity, Respect and Excellence (ASPIRE).

Support, communicate and reinforce the mission and vision of the enterprise.

Provide world class customer service by capturing and being responsive to the voice of the customer (internal or external, including donors for select positions) through multiple feedback channels in order to resolve issues and drive satisfaction in accordance with the BBG customer engagement, feedback, and complaint processes.

Major Duties and Responsibilities

Essential Tasks

• Report to work as scheduled.
• Display a professional image and positive demeanor that contributes to the success of the organization.
• Deliver an outstanding donation experience by exceeding donor expectations.
• Maintain regulatory compliance by successfully completing training and competency assignments on time. Perform the quality control function (including documentation).
• Determine donor eligibility through comprehensive donor verification, medical history interview and medical screening procedures (blood pressure, pulse, temperature, Hgb/Hct via finger stick).
• Obtain donor consent prior to donation.
• Perform whole blood phlebotomy.
• Assess, treat and report adverse donor reactions (including documentation).
• Perform record review and data entry.
• Pack collected blood products according to defined manufacturing plans.
• Ensure all necessary records and blood products are legible, labeled accurately and complete.
• Maintain a good working relationship with coworkers and supervisor including reporting issues relating to donors, donor groups, or departmental operations.
• Performs other duties as assigned.

Non-essential Tasks

• Provide assistance to other departments as needed.

Education

• Requires a high school diploma or general equivalency diploma.

Licenses and/or Certifications

• Phlebotomy Certification preferred

Experience

• No prior specific work experience required.
• Prefer phlebotomy experience in a blood or plasma center.

Knowledge

• Must acquire a working knowledge of donor processing criteria.
• Must acquire a working knowledge of medical terminology and geography.
• Must become familiar with the community and area serviced.
• Must acquire knowledge of and perform according to Standard Operating Procedures (SOPs) and policies.

Skills

• Must demonstrate proper equipment use and care.
• Must complete documentation in a legible manner.
• Must demonstrate adherence to safety procedures.
• Must demonstrate strong customer service skills.
• Must demonstrate strong computer skills.
• Must have excellent written and oral communication skills.
• Must demonstrate competency in performing donor registration, screening, labeling, whole blood phlebotomy, monitoring donor safety, product packing and quality control.

Abilities

• Must be a team player.
• Must be able to keep information confidential.
• Must be neat in appearance and well groomed.
• Must be professional, organized, detail oriented, communicative, and have the ability to greet the public in a friendly and courteous manner.
• Must have the ability to respond effectively to the most sensitive inquiries or complaints is crucial to the success of this position.