Donor Care Specialist I, Mobile

BioBridge Global; San Antonio (TX); Presencial; USD 34 000 - 42 000; Tempo integral

Resumo da oferta

BioBridge Global in Texas seeks a phlebotomist responsible for medical screening, whole blood phlebotomy, and donor care within our service area. You will support donors by ensuring the donation process aligns with SOPs and BBG policies, while delivering world class customer service.

You will perform screening, consent, phlebotomy, and post-donation monitoring, with emphasis on safety, accuracy, and donor experience. This role is full-time and on site at our collection sites in San Antonio.

Qualificações

• High school diploma or GED required.
• Phlebotomy certification preferred.
• No prior work experience required; but phlebotomy experience in blood/plasma center is a plus.

Responsabilidades

• Report to work as scheduled.
• Deliver an outstanding donation experience by exceeding donor expectations.
• Maintain regulatory compliance by completing training and competency assignments on time; load/unload/setup/pack up mobile collection equipment.
• Perform quality control functions including documentation.
• Determine donor eligibility via verification, medical history interview, and screening measures (BP, pulse, temp, Hgb/Hct).
• Obtain donor consent prior to donation.
• Perform whole blood phlebotomy.
• Assess, treat and report adverse donor reactions with documentation.
• Perform record review and data entry.
• Pack collected blood products per manufacturing plans.
• Ensure records and products are legible, labeled accurately and complete.
• Maintain good relationships with coworkers and supervisors; perform additional duties as assigned.

Conhecimentos

Customer service

Computer skills

Communication skills

Team player

Formação académica

High school diploma or GED

Descrição da oferta de emprego

General Summary

Responsible for medical screening, whole blood phlebotomy, and care of donors within our service area in accordance with the standard operating procedure (SOP) and BBG/STB&T policies.
Support the blood needs of the community by converting donors to make the most impactful donation based upon current need and their eligibility/blood type.
Commit to and abide by the character of BioBridge Global's Core Values of Accountability, Stewardship, Pioneer, Integrity, Respect and Excellence (ASPIRE).
Support, communicate and reinforce the mission and vision of the enterprise.
Provide world class customer service by capturing and being responsive to the voice of the customer (internal or external, including donors for select positions) through multiple feedback channels in order to resolve issues and drive satisfaction in accordance with the BBG customer engagement, feedback, and complaint processes.

Major Duties and Responsibilities

Essential Tasks

• Report to work as scheduled.
• Display a professional image and positive demeanor that contributes to the success of the organization. Deliver an outstanding donation experience by exceeding donor expectations.
• Maintain regulatory compliance by successfully completing training and competency assignments on time. Load, unload, setup and pack up the mobile collection equipment.
• Perform the quality control function (including documentation).
• Determine donor eligibility through comprehensive donor verification, medical history interview and medical screening procedures (blood pressure, pulse, temperature, Hgb/Hct via finger stick).
• Obtain donor consent prior to donation.
• Perform whole blood phlebotomy.
• Assess, treat and report adverse donor reactions (including documentation).
• Perform record review and data entry.
• Pack collected blood products according to defined manufacturing plans.
• Ensure all necessary records and blood products are legible, labeled accurately and complete.

Maintain a good working relationship with coworkers and supervisor including reporting issues relating to donors, donor groups, or departmental operations.
Performs other duties as assigned.

Non‑Essential Tasks

• Provide assistance to other departments as needed.

Education

• Requires a high school diploma or general equivalency diploma.

Licenses and/or Certifications

• Phlebotomy certification preferred

Experience

• No prior specific work experience required.
• Prefer phlebotomy experience in a blood or plasma center.

Knowledge

• Must acquire a working knowledge of donor processing criteria.
• Must acquire a working knowledge of medical terminology and geography.
• Must be or become familiar with the community and area serviced.
• Must maintain knowledge of and perform according to Standard Operating Procedures (SOPs) and policies.

Skills

• Must demonstrate competency in performing donor registration, screening, labeling, whole blood phlebotomy, monitoring donor safety, product packing and quality control.
• Must demonstrate proper equipment use and care.
• Must complete documentation in a legible manner.
• Must demonstrate adherence to safety procedures.
• Must have strong customer service skills.
• Must have strong computer skills.
• Must have excellent written and oral communication skills.

Abilities

• Must be a team player.
• Must be able to keep information confidential.
• Must be neat in appearance and well groomed.

Must be professional, organized, detail oriented, communicative, and have the ability to greet the public in a friendly and courteous manner.