Donor Care Specialist I

SBMF; South Bend (IN); Presencial; USD 21.000 - 26.000; Tempo integral

Benefícios oferecidos por esta vaga

Comprehensive benefits

Resumo da vaga

South Bend Medical Foundation (SBMF) is seeking a welcoming and compassionate full-time Donor Care Specialist I to support donors at our fixed donor centers in South Bend. The role operates from 7:30 a.m. to 6:30 p.m.

with rotating shifts, including weekends, and offers a comprehensive benefits package. You will schedule, register, screen, collect blood, perform quality control, and maintain records. This position suits someone with strong technical and customer-service skills who enjoys

Qualificações

• High school diploma or equivalent required; phlebotomy experience preferred.
• Strong typing and data-entry skills; accuracy is essential.
• Excellent interpersonal and donor-service skills for engaging volunteers and donors.
• CPR certification required; ability to respond to emergencies promptly.

Responsabilidades

• Schedule, register, screen, and collect blood from donors following FDA and AABB guidelines.
• Enter donor information and document vital signs accurately.
• Complete screening and collection forms with required signatures and maintain confidentiality.
• Recruit and schedule donors; may support mobile blood drives as needed.
• Maintain donor records, supplies, and a clean, organized work area.
• Provide courteous, respectful service and professional appearance.

Conhecimentos

Strong typing and data-entry skills

Excellent interpersonal, communication

Donor recruitment & scheduling

CPR certification

Valid driver’s license

Weekend/shift flexibility

Formação

High school diploma or equivalent

Descrição da vaga

Description

About Us: Our Vision & Values

At South Bend Medical Foundation (SBMF), we are committed to becoming a nationally recognized, not-for-profit organization through investment in quality, technology, and community. We work together toward this goal by staying grounded in our RISE values:

• Respect: We value others, honor diverse perspectives, and embrace our differences.
• Innovation: We lean into change, recognizing that healthcare constantly evolves and creativity is key.
• Stewardship: We practice social and fiscal responsibility in everything we do.
• Excellence: We deliver accurate, timely service and clear communication to our clients, our community, and one another.

Make a Difference, One Donor at a Time

SBMF is seeking a welcoming and compassionate full time, Donor Care Specialist I to support donors at our fixed donor centers located at 3355 Douglas Rd in South Bend. This location operates from 7:30 a.m. to 6:30 p.m., with employees working rotating shifts to ensure coverage during operating hours, including weekends.This role comes with a comprehensive benefits package.

The Donor Care Specialist I performs donor scheduling, registration, screening, blood collection, quality control, and recordkeeping. This position also helps recruit and schedule donors and may support mobile blood drives as assigned.This role is ideal for someone who combines strong technical skills with excellent customer service and enjoys building positive relationships with donors.

Key Responsibilities

• Schedule, register, screen, and collect blood from donors in accordance with FDA and AABB guidelines.
• Enter donor information into the computer system and accurately obtain and document vital signs.
• Complete required screening and collection documentation and obtain required signatures.
• Maintain complete, accurate, and confidential donor records.
• Recognize and document adverse donor reactions and provide appropriate donor care and follow-up.
• Perform required quality-control procedures and document corrective actions when applicable.
• Answer telephone calls, greet donors and visitors, and route calls and messages appropriately.
• Actively recruit and schedule donors in support of blood collection needs.
• Maintain department supplies, equipment, instruments, and a clean work environment.
• Complete clerical responsibilities as assigned.
• Establish and maintain competency in all assigned duties.
• Maintain a professional appearance and provide courteous, respectful service.
• Support mobile blood drives when assigned.

Work Environment

This position works primarily in a clean, well-lit, temperature-controlled donor center. The role involves contact with blood, biohazardous materials, and other potentially infectious substances. Appropriate personal protective equipment is provided.

Requirements

• High school diploma or equivalent.
• Phlebotomy education, training, or experience preferred.
• Strong typing and data-entry skills.
• Excellent interpersonal, communication, and donor-service skills.
• Ability to recruit and schedule donors in a professional and engaging manner.
• Ability to maintain donor confidentiality.
• Valid driver’s license required.
• Ability to use a personal vehicle when necessary.
• CPR certification required.
• Ability to perform the essential functions of the position with or without reasonable accommodation.