Donor Care Specialist I

South Bend Medical Foundation; South Bend (IN); On-site; USD 21,000 - 28,000; Full time

Job summary

South Bend Medical Foundation (SBMF) is seeking a welcoming and compassionate Donor Care Specialist I to support donors at fixed donor centers. This role combines strong technical skills with excellent customer service and building positive relationships with donors.

The Donor Care Specialist I performs donor scheduling, registration, screening, blood collection, quality control, and recordkeeping. This position also helps recruit and schedule donors and may support mobile blood drives as

Qualifications

• High school diploma or equivalent.
• Phlebotomy education, training, or experience preferred.
• Strong typing and data-entry skills.
• Excellent interpersonal, communication, and donor-service skills.
• Ability to recruit and schedule donors in a professional and engaging manner.
• Ability to maintain donor confidentiality.
• Valid driver’s license required.
• Ability to use a personal vehicle when necessary.
• CPR certification required.
• Ability to perform the essential functions of the position with or without reasonable accommodation.

Responsibilities

• Schedule, register, screen, and collect blood from donors in accordance with FDA and AABB guidelines.
• Enter donor information into the computer system and accurately obtain and document vital signs.
• Complete required screening and collection documentation and obtain required signatures.
• Maintain complete, accurate, and confidential donor records.
• Recognize and document adverse donor reactions and provide appropriate donor care and follow-up.
• Perform required quality-control procedures and document corrective actions when applicable.
• Answer telephone calls, greet donors and visitors, and route calls and messages appropriately.
• Actively recruit and schedule donors in support of blood collection needs.
• Maintain department supplies, equipment, instruments, and a clean work environment.
• Complete clerical responsibilities as assigned.
• Establish and maintain competency in all assigned duties.
• Maintain a professional appearance and provide courteous, respectful service.
• Support mobile blood drives when assigned.

Skills

Typing

Interpersonal skills

Communication skills

Donor service

Recruitment

CPR certification

Education

High school diploma or equivalent

Phlebotomy training/experience preferred

Job description

Description

About Us: Our Vision & Values

At South Bend Medical Foundation (SBMF), we are committed to becoming a nationally recognized, not-for-profit organization through investment in quality, technology, and community. We work together toward this goal by staying grounded in our RISE values:

• Respect: We value others, honor diverse perspectives, and embrace our differences.
• Innovation: We lean into change, recognizing that healthcare constantly evolves and creativity is key.
• Stewardship: We practice social and fiscal responsibility in everything we do.
• Excellence: We deliver accurate, timely service and clear communication to our clients, our community, and one another.

Make a Difference, One Donor at a Time

SBMF is seeking a welcoming and compassionate Donor Care Specialist I to support donors at our fixed donor centers. This role is ideal for someone who combines strong technical skills with excellent customer service and enjoys building positive relationships with donors.

The Donor Care Specialist I performs donor scheduling, registration, screening, blood collection, quality control, and recordkeeping. This position also helps recruit and schedule donors and may support mobile blood drives as assigned.

Key Responsibilities

• Schedule, register, screen, and collect blood from donors in accordance with FDA and AABB guidelines.
• Enter donor information into the computer system and accurately obtain and document vital signs.
• Complete required screening and collection documentation and obtain required signatures.
• Maintain complete, accurate, and confidential donor records.
• Recognize and document adverse donor reactions and provide appropriate donor care and follow-up.
• Perform required quality-control procedures and document corrective actions when applicable.
• Answer telephone calls, greet donors and visitors, and route calls and messages appropriately.
• Actively recruit and schedule donors in support of blood collection needs.
• Maintain department supplies, equipment, instruments, and a clean work environment.
• Complete clerical responsibilities as assigned.
• Establish and maintain competency in all assigned duties.
• Maintain a professional appearance and provide courteous, respectful service.
• Support mobile blood drives when assigned.

Work Environment

This position works primarily in a clean, well-lit, temperature-controlled donor center. The role involves contact with blood, biohazardous materials, and other potentially infectious substances. Appropriate personal protective equipment is provided.

Requirements

• High school diploma or equivalent.
• Phlebotomy education, training, or experience preferred.
• Strong typing and data-entry skills.
• Excellent interpersonal, communication, and donor-service skills.
• Ability to recruit and schedule donors in a professional and engaging manner.
• Ability to maintain donor confidentiality.
• Valid driver’s license required.
• Ability to use a personal vehicle when necessary.
• CPR certification required.
• Ability to perform the essential functions of the position with or without reasonable accommodation.