Donor Care Specialist - Hybrid (Remote/On-Site)

Oklahoma Blood Institute; Oklahoma City (OK); Hybrid; USD 17,000 - 24,000; Full time

Benefits offered by this job

Hybrid work arrangement

Company-provided computer

Bonuses after 6 months and 1 year

Job summary

Oklahoma Blood Institute in Oklahoma City is seeking Donor Care Representatives to contact donors and schedule appointments to support our lifesaving mission. The role blends work from home with on-site training and requires a high school diploma, a pleasant voice, and clear communication over the phone. Bilingual is a plus.

Home internet and cell phone are needed; a computer will be provided. Pay is $15.00 per hour or based on education/experience; bonuses of $500 after 6 months and $1,000

Qualifications

• High school diploma or equivalent.
• Pleasant voice and professional manner.
• Ability to communicate clearly over the phone.
• Home internet and cell phone; company-provided computer.

Responsibilities

• Place outbound calls using the Five9 dialer and document all calls with accurate dispositions.
• Call donors from assigned lists to schedule donation appointments.
• Answer inbound calls and transfer to the appropriate department or representative as needed.
• Consistently meet established KPIs, including appointment rate, show rate, conversion rate, and quality call rate.
• Follow approved scripts, talking points, and call guidelines as directed.
• Use appropriate brand identity, tone, and promotional messaging in all donor communications.
• Leave clear, accurate, and professional recorded voicemail messages.
• Accurately document donor interactions, notes, and outcomes in the HemaConnect environment.
• Educate donors on automated donation procedures and encourage participation in other donation methods.
• Maintain a high level of customer service on all inbound and outbound interactions with appropriate follow-up.
• Maintain and update donor profiles through accurate and timely data entry.

Skills

Phone comms

Customer service

Bilingual (bonus)

Education

High school diploma or equivalent

Tools

Five9 dialer

HemaConnect CRM

Job description

Oklahoma Blood Institute in Oklahoma City is seeking Donor Care Representatives to contact donors and schedule appointments to support our lifesaving mission. The role blends work from home with on-site training and requires a high school diploma, a pleasant voice, and clear communication over the phone. Bilingual is a plus.

Home internet and cell phone are needed; a computer will be provided. Pay is $15.00 per hour or based on education/experience; bonuses of $500 after 6 months and $1,000