Donor Care Center Supervisor — Lead & Improve Service

Oklahoma Blood Institute; Oklahoma City (OK); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Long term disability

401(k)

Paid time off

Holiday pay

Tuition reimbursement

Job summary

Oklahoma Blood Institute is seeking a Customer Service Supervisor in Oklahoma City to lead daily inbound and outbound service operations, oversee contacts, scheduling, records, follow-up, and coaching. The role emphasizes accuracy, responsiveness, timeliness, integrity, and mission-driven service.

The position requires a high school diploma, 2+ years in contact center roles, and familiarity with multiple customer service platforms.

Qualifications

• High school diploma or equivalent required.
• Must be 21 years of age or older.

Responsibilities

• Assign inbound and outbound coverage and lead pre-shift meetings with accurate staffing and performance information.
• Use listed systems to manage and report work.
• Monitor service levels, response times, and KPIs.
• Submit accurate metrics, schedules, and records by deadlines.
• Communicate inventory needs and donor priorities.
• Open or close center schedules for collection needs and events.

Skills

Customer service

Coaching

Multichannel support

Analytical skills

Communication

Education

High school diploma or equivalent

Tools

Five9

HemaConnect

Monday.com

Donable

Zendesk

Outbound ANI

Job description

Oklahoma Blood Institute is seeking a Customer Service Supervisor in Oklahoma City to lead daily inbound and outbound service operations, oversee contacts, scheduling, records, follow-up, and coaching. The role emphasizes accuracy, responsiveness, timeliness, integrity, and mission-driven service.

The position requires a high school diploma, 2+ years in contact center roles, and familiarity with multiple customer service platforms.