Donor Care Manager

Ummah Jobs; Northern (KY); Hybrid; USD 60,000 - 85,000; Full time

Job summary

SAPA is hiring a Donor Care Manager to steward donors and support retention strategy. You will oversee acknowledgements, engagement initiatives, and a growing Donor Care team. Remote role with North American overlap; evening/weekend availability during peak giving periods is expected.

3–5 years in donor relations, strong English communication, and CRM proficiency are essential. Experience with fundraising in faith-based or diaspora contexts is a plus.

Qualifications

• 3–5 years in donor relations, stewardship, customer success, or nonprofit development.
• Strong written and verbal English communication.
• Proven ability to manage donor data confidentially in CRM systems.
• Experience with fundraising/donor engagement preferred.

Responsibilities

• Acknowledge and thank donors via calls, emails, handwritten notes.
• Design and run a donor stewardship calendar with welcome journeys and updates.
• Monitor donor health metrics in CRM and run re-engagement campaigns.
• Address donor questions about gifts, receipts, or payments and collect feedback.
• Maintain accurate CRM records and segment donors by engagement.
• Recruit, train, and mentor Donor Care staff and set SOPs.

Skills

Donor relations

CRM proficiency

Communication skills

Confidentiality

Organization

Tools

Salesforce/NPSP

DonorPerfect

Bloomerang

Job description

//Donor Care Manager# Donor Care ManagerSudanese American Physicians Association (SAPA)## Job DescriptionSudanese American Physicians Association (SAPA) is a faith-rooted humanitarian nonprofit providing medical relief and advocacy to Sudan and the Sudanese diaspora. The organization is hiring a full-time Donor Care Manager to manage comprehensive donor stewardship and serve as the caring, consistent voice supporters hear between appeals.\\*\\*Role Overview\\*\\*The Donor Care Manager is the cornerstone of SAPA's donor retention strategy, responsible for turning first-time donors into lifelong partners. You will oversee all donor acknowledgements, relationship nurturing, and engagement initiatives while building and mentoring a small Donor Care team.\\*\\*Responsibilities\\*\\*Acknowledge and thank donors personally and promptly through multiple channels - phone calls, emails, handwritten notes, and cards - so no gift goes unrecognised. Design and execute a strategic stewardship calendar featuring new donor welcome journeys, milestone anniversaries, and regular impact updates tailored to donor interests.Monitor donor health metrics within the CRM system to identify at-risk relationships, running warm re-engagement and win-back campaigns with persistence and care. Respond to donor questions about gifts, receipts, and payment issues while actively gathering feedback to improve the overall donor experience.Maintain accurate CRM records, segment donors by engagement and giving potential, flag upgrade and major-gift opportunities, and coordinate with communications and finance teams to ensure donor data and impact messaging align. Additionally, recruit, train, and mentor Donor Care staff members, setting performance goals, conducting reviews, and establishing standard operating procedures.\\*\\*Required Experience & Skills\\*\\*3-5 years in donor relations, stewardship, customer success, or nonprofit development. Strong written and verbal English communication. Proven success building and retaining donor or customer bases. CRM proficiency with ability to run basic retention reports. Exceptional organisation, follow-through, and confidentiality when managing sensitive donor information.\\*\\*Preferred Qualifications\\*\\*Experience with humanitarian, faith-based, or diaspora fundraising; familiarity with Salesforce/NPSP, DonorPerfect, or Bloomerang; knowledge of recurring giving programmes; understanding of Islamic giving concepts (Zakat and Sadaqah) and familiarity with Sudanese-American communities.\\*\\*Position Details\\*\\*Full-time, fully remote with required overlap during North American working hours. Occasional evening and weekend availability expected during giving peaks (Ramadan, year-end, emergency appeals). Reports to Global Development Director.### Apply for this roleCloses 1 November 2026Category: | Nonprofit & NGOType: full-timeLocation: Remote (USA timezones)Experience: Mid LevelPosted: 2 Oct 2026