Donor Experience & Engagement Manager

Muhsen; Naperville (IL); Hybrid; USD 70,000 - 90,000; Full time

Job summary

MUHSEN is seeking a Donor Experience & Engagement Manager to oversee how donors connect with and grow within the organization. The role bridges fundraising and marketing to craft meaningful donor experiences, boost retention, and create pathways for deeper donor impact.

Responsibilities include shaping donor journeys, increasing recurring giving, and collaborating on campaigns while leveraging data to optimize donor strategies and CRM systems.

Qualifications

• 4 to 7 years of experience in fundraising, donor engagement, or growth-related roles.
• Experience working with donor data and CRMs.
• Strong communication and relationship-building skills.
• Familiarity with donor lifecycle strategy and retention.
• Exposure to digital campaigns or marketing.

Responsibilities

• Shape and manage the donor journey from initial gift through long-term engagement.
• Build pathways that move donors from one-time giving to recurring and higher levels of support.
• Identify and engage donors with strong potential for increased giving.
• Design thoughtful, consistent donor experiences across campaigns, events, and communications.
• Build systems for follow-up, stewardship, and ongoing engagement.
• Support growth in overall donor revenue through retention and upgrades.
• Work with leadership on engaging and cultivating high-impact donors.
• Build and grow the Monthly Recurring Revenue stream.
• Support and grow non-traditional giving channels (DAFs, stock, crypto).
• Partner with marketing to align campaigns with donor journeys.
• Use data to improve donor strategies and CRM organization.

Skills

Fundraising

Donor engagement

CRM software

Communication skills

Job description

Department: Development
Location: Hybrid / Remote
Employment Type: FT (Salaried Exempt)
Reports To: Director of Development and Strategy

Introduction to MUHSEN

MUHSEN Vision

MUHSEN envisions Muslim communities where individuals with disabilities and their families are welcomed, supported, and included across the span of their lifetime.

MUHSEN Mission

MUHSEN is a nonprofit organization serving families and individuals with intellectual, mental, and physical disabilities. MUHSEN works to establish inclusive and accessible North American Muslim communities for individuals with disabilities and their families. We do this through engaging in community advocacy and education (Awareness) and implementing and encouraging programs and services (Accommodation), leading ultimately to inclusive and welcoming communities (Acceptance).

Role Overview

We are seeking a Donor Experience & Engagement Manager to lead how donors connect with, support, and grow within our organization. This role goes beyond traditional fundraising by owning the full donor journey from first gift to long term, high value support.

You will work across fundraising and marketing to design meaningful donor experiences, improve retention, and create clear pathways for donors to deepen their impact.

This is a revenue driving role focused on growing donor impact and long term support

What You’ll Own

Donor Growth & Journey

• Shape and manage the donor journey from initial gift through long-term engagement
• Build pathways that move donors from one-time giving to recurring and higher levels of support
• Identify and engage donors with strong potential for increased giving

Donor Experience

• Design thoughtful, consistent donor experiences across campaigns, events, and communications on a quarterly basis
• Ensure every donor interaction feels intentional, personal, and aligned with our mission
• Build systems for follow-up, stewardship, and ongoing engagement

Revenue & Giving Strategy

• Support growth in overall donor revenue through retention and upgrades
• Work with leadership on engaging and cultivating high-impact donors
• Build and grow the Monthly Recurring Revenue stream

Advanced Giving

• Support and grow non-traditional giving channels, including Donor Advised Funds (DAFs), stock and non-cash donations such as crypto, future giving options, and endowment giving
• Help simplify and communicate these options to donors

Marketing Collaboration

• Partner with marketing to align campaigns with donor journeys
• Ensure strong calls to action and clear next steps for donors
• Provide insights on what messaging and strategies drive giving

Data & Optimization

• Use data to improve donor strategies and overall performance
• Maintain strong organization within the CRM and donor systems

Who You Are

• You understand how donors think and what motivates them to give
• You are both strategic and hands-on, comfortable building systems and executing outreach
• You are data-informed and use insights to improve results
• You are comfortable engaging donors directly and building relationships across multiple channels - phone, email, and face-to-face
• You have working knowledge of higher-level giving, including DAFs and stock donations

Qualifications

• 4 to 7 years of experience in fundraising, donor engagement, or growth-related roles
• Experience working with donor data and CRMs
• Strong communication and relationship-building skills

Preferred Qualifications

• Familiarity with donor lifecycle strategy and retention
• Exposure to digital campaigns or marketing

Compensation & Requirements

• Salary range: $70,000 to $90,000
• Hybrid / Remote, Full-Time position
• Up to 35% travel required

Why This Role Matters

This role is critical to how we grow. You will help ensure that every donor not only gives, but feels connected, valued, and inspired to deepen their impact over time.