Donor Care & Engagement Specialist

Animal Defenders International; Los Angeles (CA); Hybrid; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Dental coverage

Vision discounts

15 vacation days

Office closure holidays

Paid sick leave

401(k) with match

Job summary

Animal Defenders International in Los Angeles is seeking a Supporter Care Associate to handle inquiries by phone, email, and mail, support donors, process gifts and bequests, and assist with action calls. The role also involves data entry, reporting, mailing lists, and general office administration.

You will contribute to donor engagement, thank-you communications, and outreach efforts while helping run our Los Angeles office with accuracy and care.

Qualifications

• You excel at answering inquiries via phone, email, and mail with courtesy and accuracy.
• You manage donor information and maintain donor records efficiently.
• You support the public, donors, and supporters and assist with gifts/bequests and action calls.

Responsibilities

• Answer inquiries by phone, email, and mail to supporters and donors.
• Process donor information, gifts, bequests, and participate in action calls.
• Produce reports, manage mailing lists, and perform data entry tasks.
• Support office administration and external services as needed.

Skills

Customer service

Communication

Data entry

Donor relations

Job description

Animal Defenders International in Los Angeles is seeking a Supporter Care Associate to handle inquiries by phone, email, and mail, support donors, process gifts and bequests, and assist with action calls. The role also involves data entry, reporting, mailing lists, and general office administration.

You will contribute to donor engagement, thank-you communications, and outreach efforts while helping run our Los Angeles office with accuracy and care.