Donations & Sorting Retail Associate

Goodwill San Antonio; San Antonio (TX); On-site; USD 43,532,000 - 44,428,000; Full time

Job summary

Goodwill San Antonio is seeking a Production Associate to support donation intake, sorting and processing of goods at our Bulverde/San Antonio location. The role emphasizes teamwork, safety, and friendly donor interactions.

You will assist in loading/unloading donations, maintain clean work areas, and follow loss prevention guidelines while delivering excellent customer service in a fast-paced retail environment.

Qualifications

• Minimum 6 months to 1 year experience in a retail customer service environment.
• Ability to bend, lift, grasp and move continuously through the day.
• Two-person lifting of some heavy objects may be required.
• Good verbal communication skills with ability to effectively work as a team to achieve mission goals.
• Must be able to meet the physical requirements of the position.
• For positions that require driving, must maintain a valid driver’s license and automobile insurance coverage, and be able to travel as needed if you drive your vehicle during company business.

Responsibilities

• Provide exceptional customer service to donors and customers by greeting and accepting donations at donation station. Issue donor receipt in friendly and courteous manner. Handle and sort donated goods into appropriate containers.
• Load, unload and move donated goods, materials, including furniture using a hand truck onto or from pallets, racks or shelves to maintain workflow of production cycle and to distribute donated materials.
• Supply Team Members with materials, boxes, barrels, containers, etc. by walking stations to identify and restock supplies.
• Sorting and pricing of donated items, garments and hard lines with limited supervision; monitoring and recording production levels. Tagging, rotating and placing products on shelves per guidelines.
• Keep aisles free from debris, remove obstructions from production and sales floors. Ensure work areas and facilities remain clean and organized. Inform Team Leader or Manager of possible safety hazards.
• Keep work area clean by sweeping, emptying trash cans and disposing of trash in appropriate containers.
• Maintain good housekeeping standards.
• Adhere to Loss Prevention and inventory control and compliance procedures.
• Maintain regular, dependable attendance and punctuality.
• Provide excellent customer service by greeting, assisting, and responding to questions and/or concerns in a positive, professional, and friendly manner.
• Assist in safeguarding Goodwill team members and property from harm, damage or theft. Comply with the Ethics Policy by immediately reporting any observed or suspected theft, fraud, violence, or any unethical or inappropriate behavior to a supervisor, human resources, or the Ethics Hotline.

Skills

Customer service

Teamwork

Physical stamina

Verbal communication

Driving

Job description

Goodwill San Antonio is seeking a Production Associate to support donation intake, sorting and processing of goods at our Bulverde/San Antonio location. The role emphasizes teamwork, safety, and friendly donor interactions.

You will assist in loading/unloading donations, maintain clean work areas, and follow loss prevention guidelines while delivering excellent customer service in a fast-paced retail environment.