Donations Field Supervisor

Evergreen Goodwill; Seattle (WA); Hybrid; USD 31,684 - 35,817; Full time

Benefits offered by this job

Health plan

Paid time off

EAP

Life insurance

AD&D insurance

Retirement plan

Job summary

Evergreen Goodwill of Northwest Washington in Seattle seeks a Donations Field Supervisor to oversee donation station attendants at one or more sites, ensuring adequate staff levels and providing training and supervision for ADC personnel.

You will coordinate with Transportation and Donations to ensure the smooth flow of donated goods, maintain employee morale, and conduct periodic performance evaluations. Travel to multiple locations is required.

Qualifications

• High School Diploma or Equivalent required.
• 2 years of donations experience, including supervisory experience.
• Valid WA state driver’s license with a good driving record; basic understanding of Microsoft Office (Word, Outlook); proven ability to provide excellent customer service.

Responsibilities

• Build and maintain internal and external customer satisfaction.
• Schedule and assign employees to meet operational requirements.
• Manage employees, equipment, facilities and logistics for each ADC.
• Set expectations, instruct, coach, and identify employee training needs.
• Interview and hire employees.
• Resolve workplace problems by addressing issues impacting employee performance and productivity; partner with Donations Manager and HR.

Skills

Driver's license

Microsoft Office

Customer service

Education

High School Diploma or Equivalent

Job description

Donations Ravenna, 4637 Union Bay Pl NE, Seattle, Washington, United States of America

Job Description

Job Title: Donations Field Supervisor
Overtime Category: Non-exempt
Pay Range: $23.97/hour

Job Summary
Responsible for supervising donation station attendants at one or multiple sites. Ensures proper staff levels and provides initial and ongoing training and supervision for all ADC personnel. Works with Transportation and Donations departments to ensure proper flow of donated goods. Maintains employee morale and conducts periodic performance evaluations as needed.

Essential Functions

• Build and maintain internal and external customer satisfaction.
• Complete operational requirements by scheduling and assigning employees.
• Manage employees, equipment, facilities and logistics for each ADC.
• Set expectations, instruct, coach, and identify employee training needs.
• Interview and hire employees.
• Resolve workplace problems by addressing issues impacting employee performance and productivity; partner with Donations Manager and Human Resources when appropriate.
• Prepare and maintain reports, collecting, documenting, and summarizing information.
• Complete projects by planning, organizing, and monitoring assignments.
• Maintain a clean work environment.
• Uphold safe work practices in support of a safety culture; assist in safety training and report hazards or accidents.
• Other duties as assigned.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education: High School Diploma or Equivalent

Experience: 2 years of donations experience, including supervisory experience.

Specific Skills/Knowledge/Licenses: Valid WA state driver’s license with a good driving record; basic understanding of Microsoft Office (Word, Outlook); proven ability to provide excellent customer service.

Essential Physical Abilities

• Lift and carry 40–60 pounds.
• Fine motor control for gripping and manipulating objects.
• Stand for long periods; frequent bending, kneeling, reaching, stooping, squatting, pushing, and climbing ladders.
• Travel across various surfaces (stairs, ramps, uneven terrain).

Essential Mental/Sensory Abilities

• Certification in forklift driving (can be obtained).
• Problem solving.
• Written and verbal communication skills.

Working Conditions
Outdoor and warehouse environment; temperature varies; exposure to dust. Must have reliable transportation as the position requires regular travel to various locations.

Everyone Is Welcome
We value diversity and welcome individuals from diverse backgrounds, identities, and orientations.

Benefits

• Health plan including medical, dental, vision, and prescription coverage.
• 100% employer‑paid life, accidental death and dismemberment (AD&D), and long‑term disability insurance (for salaried employees).
• Voluntary supplemental coverage for life, accident, illness, and short/long‑term disability.
• Flexible Spending Accounts (FSA) Plan.
• Roth and 403(b) retirement savings plan.
• Paid vacation (9 days), holidays, and sick time.
• Limited paid time off for Jury Duty and Bereavement Leave.
• Employee referral bonus.
• Employee Assistance Program (EAP).
• Paid job training.

EEO Statement: Evergreen Goodwill of Northwest Washington is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, creed, sex, national origin, age, disability, marital status, citizenship, military status, sexual orientation, gender identity, genetic information, veteran status, or other protected characteristics in accordance with applicable law. This policy applies to all aspects of employment, including hiring, compensation, benefits, and termination.

This document does not represent a contract of employment, and EGNW reserves the right to change this job description and/or assign tasks for the employee to perform, as EGNW may deem appropriate.