Donations Attendant

Goodwill Industries of Southeastern Michigan; Lambertville (MI); On-site; USD 17,000 - 22,000; Full time

Job summary

Goodwill Industries of Southeastern Michigan is seeking a Donation Center Associate to greet donors, assist in unloading donations, and ensure items are processed properly in the donations area. You will presort, clean some donations, and help maintain a neat work area while serving as a welcoming ambassador for the community.

Responsibilities include tracking donor traffic, providing receipts when requested, and supporting loading/unloading tasks as needed.

Qualifications

• High school diploma or GED preferred.
• Able to work weekdays, evenings, and weekends; schedule may change seasonally.
• Licensed to operate a forklift.
• Able to operate manual lifts.

Responsibilities

• Greet donors.
• Assist in unloading donations from donors' vehicles.
• Determine if donations are acceptable.
• Presort and clean donations as directed.
• Keep the area neat and clean.
• Track number of donors daily.
• Provide receipts when requested.
• May assist in loading/unloading the Goodwill truck.
• Operate tagger.
• Operate hand jack to move products.

Skills

Customer service

Forklift operation

Safety compliance

Education

High school diploma or GED

Tools

Tagger

Hand jack

Job description

Job Summary:

Receives and transports donated items; provides support for people to perform activities, and develop and maintain life skills while in the donations area.

Essential Functions:

1. Greets donors.
2. Assists in unloading donations from donors' vehicles.
3. Determines if donations are acceptable.
4. Presorts and cleans some donations as directed by supervision.
5. Keeps area neat and clean.
6. Tracks number of donors daily.
7. Thanks donor for his/her donation and provides signed and dated receipt when requested.
8. May be required to assist in loading and unloading the Goodwill truck.
9. Operates tagger.
10. Operates hand jack to move product to processing areas.

Additional Responsibilities:

1. CARF: Ensure documentation and compliance with CARF standards.
2. Safety: Maintain applicable safety standards, rules, and regulations in areas of responsibility
3. Outcome Driven: Have S.M.A.R.T objectives to drive performance and improve Goodwill's value to the community.
4. Stakeholder Focused: Work with integrity and provide exemplary customer services to internal and external stakeholders.
5. Accountability: Have key metrics that drive performance taking a leadership role in maximizing the social and financial return of the community resources invested in Goodwill.
6. Financial Stability: Utilize the resources of the organization in an efficient and effective manner.
7. Strategic Visioning: Commitment to innovation, continuous learning, and leading change in creating community value.
8. Professionalism: Demonstrate a genuine interest in serving the needs of others and a positive attitude toward the community, co-workers, and individuals we serve. Represent the organization to the public with a courteous, helpful and business-like attitude.
9. Carries out additional duties assigned by store management.
10. Maintains safety standards within areas of responsibility.
11. Promotes and demonstrates cooperation and teamwork.

Education and/or Experience:

High school diploma or GED preferred.

Knowledge, Skills, and Abilities:

Must be able to work weekdays, evenings, and weekends, which can change seasonally. Be able to be licensed to operate a forklift and able to operate manual lifts.