Donations Associate - Level 1 - Full Time

Community Aid Inc; Mechanicsburg (Cumberland County); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Company incentive program

Salary increase after 90 days

Job summary

CommunityAid Inc in Mechanicsburg, PA is seeking a Donation Associate – Level 1 to deliver friendly customer service, sort donations, and maintain a clean, organized donation area. You will handle incoming donations, track movement on an electronic tablet, and help production with pricing and disinfection tasks as needed.

You must be at least 16 years old, have a High School diploma or equivalent, and be able to lift up to 50 pounds.

Qualifications

• High School diploma or equivalent preferred.
• Minimum age 16 years of age required.
• Scheduling flexibility and evenings and weekend availability.
• Proficient in reading, writing, and speaking English.
• Able to adhere to consistent attendance and weekly working hours expectations.

Responsibilities

• Greet donors in a friendly, professional manner and provide a positive donation experience.
• Sort donations by department and identify items for trash or unsellable goods.
• Track donation movement electronically and maintain donation area organization.
• Assist with production needs such as disinfection and pricing of items when needed.
• Follow all safety guidelines and use proper PPE while maintaining a clean work environment.
• Participate in daily huddles and communicate donation volume and issues to the supervisor.

Skills

Customer service

English proficiency

Attention to detail

Multi-tasking

Education

High School diploma or equivalent

Tools

Manual pallet jacks

Dollies

Hand trucks

Electronic tablet

Job description

Job Details

Job Location: Mechanicsburg - Mechanicsburg, PA 17050

Position Type: Full Time

Education Level: High School

Salary Range: $15.25 - $15.25 Hourly

Travel Percentage: None

Job Shift: Any

Job Category: Warehouse

**COMPANY INCENTIVE PROGRAM FOR ALL EMPLOYEES!

**STARTING WAGE $15.25/HR WITH INCREASE TO $15.75/HR AT 90 DAYS OF EMPLOYMENT!

PURPOSE OF THE ROLE

The Donation Associate – Level 1 is responsible for demonstrating great customer service, receiving incoming donations, and sorting donations by identifying quality goods versus trash or unsellable goods. Successful donations Associates operate quickly and efficiently in demanding and fast-paced environments. Donation Associates are required to maintain a clean and organized donation area, follow all safety standards, and properly track the movement of donated goods. Performing all donation tasks consistently helps set up all other aspects of the business for success.

Donation Associate – Level 1 is required to use manual machinery such as manual pallet jacks, dollies, and hand trucks. Level 1 does not operate any electronic or heavy machinery such as balers, compactors, or forklifts/electric pallet jacks.

KEY RESPONSIBILITIES

Customer Service

• Greet all donors in a friendly and professional manner.
• Provide a positive donation experience even during busy times.
• Follow donation guidelines. Review donated goods for poor quality, damage, and/or restrictions and have the ability to turn away and explain why we cannot accept certain items in a way that is consistent with CommunityAid’s core behaviors.
• Patiently and courteously answer basic donation questions while keeping donation flow moving.
• Perform basic partner donation tracking on an electronic tablet.

Organizing and Tracking Donations

• Quickly and accurately sort incoming donations by department.
• Identify items for trash or unsellable before they are sent to production or back stock.
• Prevent any bottlenecks or congestion at the donation door. Keeping incoming donation carts, bins, or large items organized for safety.
• Keep and maintain a clean environment by managing trash appropriately and organizing or breaking down cardboard.
• Accurately track product that is moving from donation door to production, sorting stations, or backstock with an electronic tablet.

Production

• Assist with production needs such as disinfection and pricing of furniture, assisting with clothing production dumping, as well as ability to learn other production areas for sorting.

Safety

• Emphasize safety and organization in high demand environments.
• Required to learn and use proper safety equipment during everyday tasks (puncture resistance gloves and safety blades).
• Ability to use manual pallet jacks, hand trucks, and dollies.
• For the purpose of safety and awareness, learn and understand the basic safety requirements for heavy machines located at the donation door and warehouse. This includes forklifts, baler, electric pallet jacks, walking stackers, and compactor. (These machines require further training and certification before an employee is authorized to use them and are not a requirement of the Donation Door Associate – Level 1 job.)
• Learn and understand all safety requirements for disinfection (Sterifab) and PPE requirements.

Other Tasks

• Participate in daily huddles and shift handoffs.
• Maintain a working knowledge of CommunityAid sales and marketing efforts, including current store needs.
• Communicate donation volume and issues to the Donations Supervisor.
• Performs additional responsibilities as needed to support departmental and store goals.

CORE COMPETENCIES

• Embrace, exemplify, and endorse CommunityAid’s 12 Core Behaviors
• Embrace and support CommunityAid’s Mission
• Good verbal communication abilities with an emphasis on clarity and listening
• Critical thinking and problem solving
• Ability to follow standardized work processes and quality guidelines
• Strong attention to detail when reviewing, sorting, and pricing product
• Ability to lift, move, and process merchandise of varying weights
• Reliability, consistency, and the ability to work independently or with minimal supervision
• Ability to multi-task and thrive in a fast-paced environment

QUALIFICATIONS

• High School diploma or equivalent preferred
• Minimum age 16 years of age required
• Scheduling flexibility and evenings and weekend availability
• Proficient in reading, writing, and speaking English
• Able to adhere to consistent attendance and weekly working hours expectations

Qualifications

PHYSICAL REQUIREMENTS

• Ability to lift and carry up to 50 pounds
• Ability to push and pull up to 75 pounds
• Ability to stand for extended periods of time
• Ability to work extended periods of time wearing mask or respirator and other PPE

Qualifications