Donations Associate - Level 1

Community Aid Inc; Hanover (York County); On-site; USD 21,000 - 22,000; Full time

Job summary

CommunityAid Inc. is seeking a Donation Associate – Level 1 to welcome donors, process donations, and keep a clean, efficient donation area. You will follow guidelines, assess item quality, and help move items through the flow using an electronic tablet. Training will cover safety and PPE usage.

Starting wage is $15.25/hour with increases to $15.75/hour at 90 days. This role requires flexibility for evenings and weekends and a willingness to work in a fast-paced environment.

Qualifications

• High School diploma or equivalent preferred.
• Minimum age 16 years.
• Scheduling flexibility, including evenings and weekends.
• Proficient in reading, writing, and speaking English.
• Able to lift up to 50 pounds.

Responsibilities

• Greet all donors in a friendly and professional manner.
• Provide a positive donation experience even during busy times.
• Review donated goods for quality, damage, and restrictions and explain why items may be rejected.
• Answer basic donation questions while keeping donation flow moving.
• Perform basic partner donation tracking on an electronic tablet.
• Sort incoming donations quickly by department.
• Identify items for trash or unsellable before production/back stock.
• Maintain a clean donation area and manage trash/cardboard.
• Accurately track product movement from donation door to production/backstock with an electronic tablet.
• Assist with production needs such as disinfection and pricing of furniture.

Skills

Customer service

Verbal communication

English proficiency

Teamwork

Physical stamina

Education

High School diploma or equivalent

Job description

**COMPANY INCENTIVE PROGRAM FOR ALL EMPLOYEES!**STARTING WAGE $15.25/HR WITH INCREASE TO $15.75/HR AT 90 DAYS OF EMPLOYMENT!PURPOSE OF THE ROLE:The Donation Associate – Level 1 is responsible for demonstrating great customer service, receiving incoming donations, and sorting donations by identifying quality goods versus trash or unsellable goods. Successful donations Associates operate quickly and efficiently in demanding and fast-paced environments. Donation Associates are required to maintain a clean and organized donation area, follow all safety standards, and properly track the movement of donated goods. Performing all donation tasks consistently helps set up all other aspects of the business for success.Donation Associate – Level 1 is required to use manual machinery such as manual pallet jacks, dollies, and hand trucks. Level 1 does not operate any electronic or heavy machinery such as balers, compactors, or forklifts/electric pallet jacks.KEY RESPONSIBILITIES:Customer ServiceGreet all donors in a friendly and professional manner.Provide a positive donation experience even during busy times.Follow donation guidelines. Review donated goods for poor quality, damage, and/or restrictions and have the ability to turn away and explain why we cannot accept certain items in a way that is consistent with CommunityAid’s core behaviors.Patiently and courteously answer basic donation questions while keeping donation flow moving.Perform basic partner donation tracking on an electronic tablet.Organizing and Tracking DonationsQuickly and accurately sort incoming donations by department.Identify items for trash or unsellable before they are sent to production or back stock.Prevent any bottlenecks or congestion at the donation door. Keeping incoming donation carts, bins, or large items organized for safety.Keep and maintain a clean environment by managing trash appropriately and organizing or breaking down cardboard.Accurately track product that is moving from donation door to production, sorting stations, or backstock with an electronic tablet.ProductionAssist with production needs such as disinfection and pricing of furniture, assisting with clothing production dumping, as well as ability to learn other production areas for sorting.SafetyEmphasize safety and organization in high demand environments.Required to learn and use proper safety equipment during everyday tasks (puncture resistance gloves and safety blades)Ability to use manual pallet jacks, hand trucks, and dollies.For the purpose of safety and awareness, learn and understand the basic safety requirements for heavy machines located at the donation door and warehouse. This includes forklifts, baler, electric pallet jacks, walking stackers, and compactor. (These machines require further training and certification before an employee is authorized to use them and are not a requirement of the Donation Door Associate – Level 1 job.)Learn and understand all safety requirements for disinfection (Sterifab) and PPE requirements.Other TasksParticipate in daily huddles and shift handoffsMaintain a working knowledge of CommunityAid sales and marketing efforts, including current store needs.Communicate donation volume and issues to the Donations SupervisorPerforms additional responsibilities as needed to support departmental and store goals.CORE COMPETENCIES:Embrace, exemplify, and endorse CommunityAid’s 12 Core BehaviorsEmbrace and support CommunityAid’s MissionGood verbal communication abilities with an emphasis on clarity and listeningCritical thinking and problem solvingAbility to follow standardized work processes and quality guidelinesStrong attention to detail when reviewing, sorting, and pricing productAbility to lift, move, and process merchandise of varying weightsReliability, consistency, and the ability to work independently or with minimal supervisionAbility to multi-task and thrive in a fast-paced environmentQUALIFICATIONS:High School diploma or equivalent preferredMinimum age 16 years of age requiredScheduling flexibility and evenings and weekend availabilityProficient in reading, writing, and speaking EnglishAble to adhere to consistent attendance and weekly working hours expectationsPHYSICAL REQUIREMENTS:Ability to lift and carry up to 50 poundsAbility to push and pull up to 75 poundsAbility to stand for extended periods of timeAbility to work extended periods of time wearing mask or respirator and other PPE