Donation Support Services Coordinator — Compassion & Impact

Network For Hope (NFH); Cincinnati (OH); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401(k)

Paid time off

Education reimbursement and training

Job summary

Network for Hope (NFH) is seeking a Donation Support Services Coordinator (DSSC) to be the frontline liaison between hospitals, donor families, and clinical partners. You will evaluate referrals, guide the donation process, and coordinate organ, tissue, and eye donation logistics with care and precision.

Ideal candidates bring experience in call centers or healthcare settings, strong communication, and the ability to work overnight shifts, weekends, and holidays as needed.

Qualifications

• Education: High School Diploma or equivalent.
• Associate degree or medical-related certification preferred.
• Experience in call center, EMS dispatch, social work, nursing, or medical assistant roles desirable.
• Proficient typing and data entry; able to multi-task; experience with multi-line phone systems; intermediate medical terminology.

Responsibilities

• Evaluate referrals for potential donors in real time.
• Communicate with donor families through the donation process; obtain consent and ensure accurate documentation.
• Coordinate logistics for organ, tissue, and eye donations.
• Collaborate with clinical teams to support time-sensitive decision-making.
• Communicate with compassion, clarity, and precision.
• Document and track critical information in fast-paced environments.

Skills

Excellent communication

Critical thinking

Detail oriented

Multitasking

Medical knowledge

Education

High School Diploma

Associate degree or medical certification preferred

Job description

Network for Hope (NFH) is seeking a Donation Support Services Coordinator (DSSC) to be the frontline liaison between hospitals, donor families, and clinical partners. You will evaluate referrals, guide the donation process, and coordinate organ, tissue, and eye donation logistics with care and precision.

Ideal candidates bring experience in call centers or healthcare settings, strong communication, and the ability to work overnight shifts, weekends, and holidays as needed.