Donation Processor & Receiver - Full-Time Weekdays

Hearts for the Homeless of WNY, Inc.; Buffalo (NY); On-site; USD 19,000 - 27,000; Full time

Benefits offered by this job

401(k)

Flexible Spending Account (FSA)

Health Savings Account (HSA)

Health, Dental, and Vision Insurance

Job summary

Hearts for the Homeless of WNY, Inc. is seeking a dedicated Donation Processor and Receiver (DPR) to manage the daily flow of donations from donors to the sales floor. This on-site, full-time role supports a mission-driven team and emphasizes a respectful, donor-focused experience at our Buffalo warehouse.

You will sort, price, assist donors, track production, and help maintain organized donation and staging areas while working with volunteers and staff to ensure smooth operations.

Qualifications

• High school diploma or GED preferred.
• Reliable and punctual with consistent attendance.
• Ability to work in a fast-paced environment.
• Comfortable standing for extended periods.
• Ability to lift up to 35 pounds.
• Strong customer service and communication skills.
• Ability to work independently and as part of a team.
• Retail or sales experience preferred.
• Experience working with volunteers is a plus.
• Basic computer skills (POS systems, email, Google Docs, Microsoft Word).

Responsibilities

• Receive, sort, and price donated items for retail sale.
• Greet and assist donors in a friendly, professional manner.
• Help unload donations and issue donation receipts.
• Share the Hearts Thrift Stores mission and thank donors for their support.
• Screen donations and follow company guidelines for accepted and prohibited items.
• Identify quality merchandise and work with management on pricing when needed.
• Tag and stage merchandise for the retail team.
• Track and report daily production numbers and communicate any challenges.
• Keep donation, processing, and staging areas clean and organized.
• Assist with inventory needs and supply restocking.
• Provide clear direction when working with volunteers.
• Follow company policies, procedures, and code of conduct.
• Perform other duties as assigned.

Skills

Customer service

Communication skills

Teamwork

Independent work

Basic computer skills

Education

High school diploma or GED

Tools

POS systems

Google Docs

Microsoft Word

Email

Job description

Hearts for the Homeless of WNY, Inc. is seeking a dedicated Donation Processor and Receiver (DPR) to manage the daily flow of donations from donors to the sales floor. This on-site, full-time role supports a mission-driven team and emphasizes a respectful, donor-focused experience at our Buffalo warehouse.

You will sort, price, assist donors, track production, and help maintain organized donation and staging areas while working with volunteers and staff to ensure smooth operations.