Donation Processor & Receiver — Full-Time, In-Person (Buffalo)

HEARTS FOUNDATION, INC.; Buffalo (NY); On-site; USD 19,000 - 27,000; Full time

Benefits offered by this job

401(k)

Flexible Spending Account

Health Savings Account

Health, Dental, and Vision Insurance

Job summary

Hearts Thrift Stores is currently seeking a Donation Processor and Receiver (DPR) to manage the flow of donated goods from donors to the sales floor at our Buffalo warehouse. This full-time, on-site role emphasizes efficiency, positive donor experiences, and mission-driven work.

The DPR will handle sorting, pricing, tagging, and staging donations, while coordinating with volunteers and reporting daily production figures. No two days are the same in this hands-on position.

Qualifications

• High school diploma or GED preferred.
• Reliable and punctual with consistent attendance.
• Ability to work in a fast-paced environment.
• Comfortable standing for extended periods.
• Ability to lift up to 35 pounds.
• Strong customer service and communication skills.
• Ability to work independently and as part of a team.
• Retail or sales experience preferred.
• Experience working with volunteers is a plus.
• Basic computer skills (POS systems, email, Google Docs, Microsoft Word).

Responsibilities

• Receive, sort, and price donated items for retail sale.
• Greet and assist donors in a friendly, professional manner.
• Help unload donations and issue donation receipts.
• Share the Hearts Thrift Stores mission and thank donors for their support.
• Screen donations and follow company guidelines for accepted and prohibited items.
• Identify quality merchandise and work with management on pricing when needed.
• Tag and stage merchandise for the retail team.
• Track and report daily production numbers and communicate any challenges.
• Keep donation, processing, and staging areas clean and organized.
• Assist with inventory needs and supply restocking.
• Provide clear direction when working with volunteers.
• Follow company policies, procedures, and code of conduct.
• Perform other duties as assigned.

Skills

Customer service

Communication

Teamwork

Reliability

Ability to lift 35 pounds

Education

High school diploma or GED

Job description

Hearts Thrift Stores is currently seeking a Donation Processor and Receiver (DPR) to manage the flow of donated goods from donors to the sales floor at our Buffalo warehouse. This full-time, on-site role emphasizes efficiency, positive donor experiences, and mission-driven work.

The DPR will handle sorting, pricing, tagging, and staging donations, while coordinating with volunteers and reporting daily production figures. No two days are the same in this hands-on position.