Donation Processing & Receiving Specialist - Weekdays

Hearts for the Homeless of WNY, Inc.; Buffalo (NY); On-site; USD 19,000 - 27,000; Full time

Benefits offered by this job

401(k)

Flexible Spending Account (FSA)

Health Savings Account (HSA)

Health Insurance

Dental Insurance

Vision Insurance

Job summary

Hearts Thrift Stores is seeking a Donation Processor and Receiver (DPR) to manage donated goods from donors to the sales floor at our Buffalo warehouse. This full-time, in-person role supports daily operations and ensures a respectful donor experience.

You’ll receive, sort, price, and stage items, assist donors, track production, and help with inventory while keeping areas clean and organized. Prior retail or volunteer experience is a plus.

Qualifications

• High school diploma or GED preferred.
• Reliable and punctual with consistent attendance.
• Ability to work in a fast-paced environment.
• Comfortable standing for extended periods.
• Ability to lift up to 35 pounds.
• Strong customer service and communication skills.
• Ability to work independently and as part of a team.
• Retail or sales experience preferred.
• Experience working with volunteers is a plus.
• Basic computer skills (POS systems, email, Google Docs, Microsoft Word).

Responsibilities

• Receive, sort, and price donated items for retail sale
• Greet and assist donors in a friendly, professional manner
• Help unload donations and issue donation receipts
• Share the Hearts Thrift Stores mission and thank donors for their support
• Screen donations and follow company guidelines for accepted and prohibited items
• Identify quality merchandise and work with management on pricing when needed
• Tag and stage merchandise for the retail team
• Track and report daily production numbers and communicate any challenges
• Keep donation, processing, and staging areas clean and organized
• Assist with inventory needs and supply restocking
• Provide clear direction when working with volunteers
• Follow company policies, procedures, and code of conduct
• Perform other duties as assigned

Skills

Customer service

Communication

Teamwork

Independent work

Physical stamina

Retail experience

Education

High school diploma or GED

Tools

POS systems

Email

Google Docs

Microsoft Word

Job description

Hearts Thrift Stores is seeking a Donation Processor and Receiver (DPR) to manage donated goods from donors to the sales floor at our Buffalo warehouse. This full-time, in-person role supports daily operations and ensures a respectful donor experience.

You’ll receive, sort, price, and stage items, assist donors, track production, and help with inventory while keeping areas clean and organized. Prior retail or volunteer experience is a plus.